Customer Service Representative
1 month ago
**About AirAsia**
AirAsia is a dynamic and innovative airline company that offers exciting opportunities for growth and development.
**Salary:** Estimated annual salary range between $40,000 to $60,000 (dependent on experience).
**Job Description:
- To deliver exceptional quality of service to Travel Agencies, Regulatory Agencies, Government sectors, Corporate shareholders, ministries, and members of the parliament.
- Internal clients such as Sales & Distribution, Corporate, Groupdesk, and Government department;
- Assistance on Booking inquiries/assistance, Change of Flights includes application of SRO, Add-Ons;
- Booking System failure - ISR;
- Issue voucher and sponsorship;
- To ensure service delivery meets with the following KPI:
- Emails are answered within 24 hours;
- Email and Phone cases are resolved within 24 hours;
- Livechat are answered within 3 minutes;
- Escalations from Ministries, government, shareholders, sales and distribution, corporate, internal departments are attended to and resolved within 3 hours;
- Inbound SLA (70% answered in 30 secs);
- Internal emails attended;
- Voicemail assistance within 24 hours;
**Required Skills and Qualifications:
- Bachelor's Degree holder;
- Previous customer service experience would be an added advantage;
- Able to work on shift rotation 5 days a week;
- Excellent verbal and written English, and Chinese language;
- Well-organized and detail-oriented and able to multitask;
- Ability to work with very minimal guidance or supervision and strong time management skills;
- Must be an assertive team player with high energy to work in a fast-paced environment;
- Medically fit - Mentally and physically;
- A good master of Global Distribution System (GDS) is a plus.
**Benefits:
- Opportunity to work with a leading airline company;
- Competitive salary and benefits package;
- Chance to develop your skills and knowledge in a dynamic environment;
- Diverse and inclusive workplace culture;
- Ongoing training and development opportunities;
- Casual and flexible working arrangements.
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