Global Customer Service Ambassador
11 hours ago
Company Overview
The CSA Group is a global organization dedicated to making the world a better, safer, and more sustainable place. With over 3,500 standards, codes, and related products, we have been committed to our mission since 1919. Our team is proud of the positive impact our work has on people's lives.
Job Summary
We are seeking a highly motivated Customer Service Specialist to promote continued growth and superior customer service for new business and current customers within an assigned territory. The successful candidate will serve as an internal sales and customer contact for initial inquiries, quotes, and services within an assigned area and provide support.
Key Responsibilities
- Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers
- Contacts current customers and promotes CSA certification and testing services for new business opportunities
- Prepares proposals and provides support for customers, including Notices and FIR Findings
- Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies
- Maintains input of new/existing client information into the Centra
- Assists and supports SAMs in their annual goals to increase bookings
- Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts
- Follows up on open quotations and sales opportunities
- Manages the Certification Sales inbox to qualify and tracks leads
- Researches customer accounts, identifies opportunities for growth & generates interest.
- Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services
Requirements
- Post-secondary education required
- 2-4 years of Sales or Marketing experience
- Understanding of Salesforce and Workday a plus
- Knowledge of the safety certification industry
- Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications
- Excellent verbal and written English communication skills
- Excellent phone and customer service skills
- Detail oriented and able to handle multiple tasks
- Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests
Benefits
The successful candidate can expect a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, they will enjoy a comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.
How to Apply
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