Global Customer Service Ambassador

11 hours ago


Guangzhou, Guangdong, China CSA Group Full time

Company Overview

The CSA Group is a global organization dedicated to making the world a better, safer, and more sustainable place. With over 3,500 standards, codes, and related products, we have been committed to our mission since 1919. Our team is proud of the positive impact our work has on people's lives.

Job Summary

We are seeking a highly motivated Customer Service Specialist to promote continued growth and superior customer service for new business and current customers within an assigned territory. The successful candidate will serve as an internal sales and customer contact for initial inquiries, quotes, and services within an assigned area and provide support.

Key Responsibilities

  • Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers
  • Contacts current customers and promotes CSA certification and testing services for new business opportunities
  • Prepares proposals and provides support for customers, including Notices and FIR Findings
  • Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies
  • Maintains input of new/existing client information into the Centra
  • Assists and supports SAMs in their annual goals to increase bookings
  • Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts
  • Follows up on open quotations and sales opportunities
  • Manages the Certification Sales inbox to qualify and tracks leads
  • Researches customer accounts, identifies opportunities for growth & generates interest.
  • Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services

Requirements

  • Post-secondary education required
  • 2-4 years of Sales or Marketing experience
  • Understanding of Salesforce and Workday a plus
  • Knowledge of the safety certification industry
  • Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications
  • Excellent verbal and written English communication skills
  • Excellent phone and customer service skills
  • Detail oriented and able to handle multiple tasks
  • Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests

Benefits

The successful candidate can expect a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, they will enjoy a comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.

How to Apply



  • Guangzhou, Guangdong, China Marriott Vacations Worldwide Full time

    About the RoleMarriott Vacations Worldwide is seeking a highly motivated and customer-focused individual to join our Sales and Marketing team as a Lobby Ambassador/Greeter. This role is responsible for engaging guests in the lobby, introducing them to our Marketing team, and providing exceptional customer service.Key ResponsibilitiesEngage with guests and...

  • Lobby Ambassador

    4 weeks ago


    Guangzhou, Guangdong, China Marriott Vacations Worldwide Full time

    About the RoleMarriott Vacations Worldwide is seeking a motivated and customer-focused individual to join our Sales and Marketing team as a Lobby Ambassador/Greeter. This role is perfect for someone who enjoys interacting with guests and providing exceptional customer service.Key ResponsibilitiesEngage with guests in the lobby and provide personalized...

  • Customer Ambassador

    2 weeks ago


    Guangzhou, Guangdong, China Abbott Full time

    Customer Ambassador RoleAs a Customer Ambassador, you will play a vital role in identifying customer training requirements and delivering top-notch customer training to ensure our customers achieve maximum value from our products. You will also be responsible for coaching customers and sharing knowledge to help them succeed.Key ResponsibilitiesIdentify...


  • Guangzhou, Guangdong, China Beijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch Full time

    At Beijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch, we are seeking an experienced Strategic Growth Ambassador to join our team.The estimated annual salary for this role is $120,000 - $180,000, depending on experience and qualifications.As a Strategic Growth Ambassador, you will be responsible for developing and executing strategies to...


  • Guangzhou, Guangdong, China Music Tribe Full time

    We are seeking a highly experienced Global Customer Service Strategist to lead our after-sales operations at Music Tribe. In this role, you will shape a world-class customer-focused strategy for global markets, building a robust network of third-party service centers and implementing an integrated service CRM system.Key Responsibilities:BUILD A GLOBAL...


  • Guangzhou, Guangdong, China FedEx Full time

    Job SummaryFedEx is seeking a skilled Customer Financial Services Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional mannerProcess customer payments and handle financial...


  • Guangzhou, Guangdong, China FedEx Full time

    Key ResponsibilitiesWe are seeking a highly skilled Customer Financial Services Expert to join our team. As a key member of our finance team, you will be responsible for Ship to Collect (STC), GCI, Credit & Collections, Disputes, Cash Applications, and Billing. You will work closely with our international clients to resolve complex financial...


  • Guangzhou, Guangdong, China AirAsia Full time

    **About AirAsia**AirAsia is a dynamic and innovative airline company that offers exciting opportunities for growth and development.**Salary:** Estimated annual salary range between $40,000 to $60,000 (dependent on experience).**Job Description:To deliver exceptional quality of service to Travel Agencies, Regulatory Agencies, Government sectors, Corporate...


  • Guangzhou, Guangdong, China Cummins Inc. Full time

    Key Responsibilities: At Cummins Inc., we are seeking a skilled Customer Support Representative to join our team. As a Field Service Technician, you will be responsible for providing exceptional customer service and support in the field. Responsibilities: Engage customers in a courteous and professional manner, anticipating and ensuring prompt and...


  • Guangzhou, Guangdong, China Marriott Vacations Worldwide Full time

    Job SummaryAs a Customer Service Representative at Marriott Vacations Worldwide, you will be responsible for providing exceptional customer service to our guests. This includes greeting customers, offering assistance with merchandise, and responding to questions regarding products. You will also be responsible for maintaining a clean and organized store...


  • Guangzhou, Guangdong, China CSA Group Full time

    Job Summary:The Customer Care Specialist is a key role within CSA Group, responsible for promoting continued growth and superior customer service for new business and current customers within an assigned territory. This position serves as an internal sales and customer contact for initial inquiries, quotes, and service within an assigned area and provides...


  • Guangzhou, Guangdong, China Corporation Service Company Full time

    We are seeking a skilled and dedicated Corporate Secretary Services Professional to join our team in Shenzhen.As a member of our Corporate and Legal Solutions team, you will work directly with your supervisor and the Shenzhen & Guangzhou team to provide general consultancy and implementation on legal administration services to clients. Your key...


  • Guangzhou, Guangdong, China Marriott Vacations Worldwide Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Marriott Vacations Worldwide. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesProvide excellent customer...


  • Guangzhou, Guangdong, China AirAsia Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Groupdesk team, you will be responsible for delivering exceptional quality of service to our internal and external clients.Key ResponsibilitiesProvide timely and effective support to our clients, ensuring...


  • Guangzhou, Guangdong, China AirAsia Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional quality of service to our clients across various sectors, including Travel Agencies, Regulatory Agencies, and Government sectors.Key Responsibilities:Provide...


  • Guangzhou, Guangdong, China HSBC Full time

    HSBC Technology China is a leading innovator in the banking industry, developing and implementing cutting-edge software solutions to drive business growth.As a Global Solutions Architect with Financial Services Expertise, you will play a critical role in shaping the company's technology strategy, driving strategic transformation initiatives, and delivering...


  • Guangzhou, Guangdong, China Huntsman Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Focus Center Representative to join our team at Huntsman. This role will be responsible for ensuring full compliance with corporate EHS standards, business ethics, and international trade compliance.Key ResponsibilitiesDevelop and implement effective demand forecasting and supply planning...


  • Guangzhou, Guangdong, China Huntsman Full time

    Description KEY ACCOUNTABILITIES Ensuring Regulatory Compliance Uphold Huntsman Corporate EHS standards, business ethics, and international trade compliance at all times. Maintain personal conduct in accordance with EHS, HR, and Administration regulations. Strategic Planning and Team Management Align with business strategy and supply chain strategy;...


  • Guangzhou, Guangdong, China Marriott Vacations Worldwide Full time

    Key Responsibilities: We are seeking a highly motivated and customer-focused individual to join our sales and marketing team as an In-House Vacation Sales Concierge. Key Responsibilities:Make pre- and post-arrival telemarketing calls to offer elevated concierge services to arriving Owners and guests.Schedule sales presentations and manage customer...


  • Guangzhou, Guangdong, China tesa Full time

    About the RoleWe are seeking a highly motivated and experienced Sales and Customer Service Professional to join our team at tesa. As a key member of our sales team, you will be responsible for driving business growth and achieving sales targets through effective customer relationships and sales strategies.Key ResponsibilitiesDevelop and execute sales...