Customer Service Representative

4 weeks ago

Guangzhou, Guangdong, China CSA Group Full time

Job Summary:

The Customer Care Specialist is a key role within CSA Group, responsible for promoting continued growth and superior customer service for new business and current customers within an assigned territory. This position serves as an internal sales and customer contact for initial inquiries, quotes, and service within an assigned area and provides support to follow up on sales and marketing opportunities via email and phone communications.

Key Responsibilities:

  • Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers.
  • Contacts current customers and promotes CSA certification and testing services for new business opportunities.
  • Prepares proposals and provides support for customers, including Notices and FIR Findings.
  • Promotes CSA services by contacting current clients who are using our competitors and other various testing and certification agencies.
  • Maintains input of new/existing client information into the Centra.
  • Assists and supports SAMs in their annual goals to increase bookings.
  • Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts.
  • Follows up on open quotations and sales opportunities.
  • Manages the Certification Sales inbox to qualify and tracks leads.
  • Researches customer accounts, identifies opportunities for growth, and generates interest.
  • Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services.

Requirements:

  • Post-secondary education required.
  • 2-4 years of Sales or Marketing experience.
  • Understanding of Salesforce and Workday a plus.
  • Knowledge of the safety certification industry.
  • Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications.
  • Excellent verbal and written English communication skills.
  • Excellent phone and customer service skills.
  • Detail-oriented and able to handle multiple tasks.
  • Able to maintain positive contacts within all levels of the organization to exchange, explain, and interpret information or ideas and follow up on client requests.

Work Environment:

Extended periods of sitting during meetings and office work.

Frequent visual and mental concentration of print and electronic data required to interpret and understand information and to analyze and act accordingly.

Although infrequent, must be willing to travel as needed.

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