Customer Service Representative

2 months ago

Guangzhou, Guangdong, China CSA Group Full time

About the Role:

The Customer Care Specialist plays a vital role in promoting continued growth and exceptional customer service for new business and existing customers within a designated territory. As an internal sales and customer contact, this individual will serve as the primary point of contact for initial inquiries, quotes, and services within their assigned area.

Key Responsibilities:

  • Support the sales process by providing preliminary information to prospective contacts and current customers.
  • Engage with current customers to promote CSA certification and testing services for new business opportunities.
  • Prepare proposals and provide support for customers, including notices and FIR findings.
  • Promote CSA services by contacting current clients using competitors and other testing and certification agencies.
  • Maintain accurate input of new/existing client information into the Centra system.
  • Assist and support Sales Account Managers in achieving annual goals to increase bookings.
  • Collaborate with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts.
  • Follow up on open quotations and sales opportunities.
  • Manage the Certification Sales inbox to qualify and track leads.
  • Research customer accounts, identify opportunities for growth, and generate interest.
  • Provide information and input into the Commercial Unit to assist with establishing new opportunities and areas of focus for CSA Group TIC services.

Requirements:

  • Post-secondary education required.
  • 2-4 years of sales or marketing experience.
  • Understanding of Salesforce and Workday a plus.
  • Knowledge of the safety certification industry.
  • Computer proficiency in Word, Excel, PowerPoint, and database applications.
  • Excellent verbal and written English communication skills.
  • Excellent phone and customer service skills.
  • Detail-oriented and able to handle multiple tasks.
  • Able to maintain positive contacts within all levels of the organization to exchange, explain, and interpret information or ideas and follow up on client requests.

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