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Agency Operations Lead

3 months ago


Shenzhen, Guangdong, China Manulife Full time

Job Overview

The Role

This position involves overseeing the daily operations of the Shenzhen branch, ensuring that team objectives are met while maintaining high standards of customer service. You will engage with clients, lead a dedicated team, and drive performance through strategic initiatives.

Key Responsibilities

Lead and mentor a team of professionals to achieve business goals. Develop and implement strategies to enhance customer satisfaction. Monitor branch performance and prepare reports for management. Collaborate with cross-functional teams to optimize service delivery. Ensure compliance with company policies and regulatory requirements.

Impact on the Organization

In this role, you will report directly to senior management, playing a crucial part in shaping the branch's success and contributing to the overall growth of the organization.

What Drives You?

You are passionate about customer engagement and strive to meet their needs. You are innovative, always looking for ways to improve processes and outcomes. You enjoy teamwork and believe in collective success. You take initiative and focus on delivering results. You uphold integrity and foster a culture of accountability. You value diversity and contribute to an inclusive workplace.

Desired Qualifications

Proven experience in a leadership role within the financial services sector. Strong communication and interpersonal skills. Ability to analyze data and make informed decisions. A proactive approach to problem-solving. Commitment to professional development and continuous learning.

Benefits We Offer

Competitive salary and comprehensive benefits. Opportunities for career advancement and skill development. A supportive work environment that promotes work-life balance. Access to professional growth and leadership training. A commitment to your career progression with us.

Our Promise to You

A culture centered around our core values, fostering collaboration and respect. Opportunities for personal and professional growth at every career stage. Encouragement to innovate and contribute to the future of financial services. A dedication to diversity, equity, and inclusion in the workplace. A focus on corporate responsibility and positive societal impact.

About Manulife

Manulife Financial Corporation is a prominent international financial services provider dedicated to improving lives through better decision-making. With a global presence, we offer a range of financial solutions, including advice, insurance, and asset management, to individuals and institutions alike. Our commitment to excellence is reflected in our workforce of over 40,000 employees and our extensive client base.

Equal Opportunity Employer

At Manulife, we celebrate diversity and are committed to creating an inclusive environment for all employees. We ensure that our hiring practices are fair and equitable, providing equal opportunities regardless of background or identity.

We prioritize accessibility and will work with applicants to accommodate their needs during the recruitment process.