Exams Systems Transition Manager
2 months ago
About the Role
We are seeking a skilled Service Transition Manager to join our Exams Systems team. As a key member of our IT service management team, you will be responsible for ensuring the seamless integration of new or modified IT services into our operational environment.
Key Responsibilities
- Develop and maintain comprehensive Service Transition plans aligned with business and IT objectives.
- Manage the Change Management process, assessing, authorizing, and prioritizing changes to minimize disruptions.
- Oversee the planning, testing, and deployment of new or modified services to ensure a smooth transition.
- Identify and manage risks associated with service transitions, developing contingency plans as needed.
- Collaborate with stakeholders to ensure effective communication and coordinate support teams to address potential issues.
- Prioritize documentation accuracy and completeness, including procedures, manuals, and knowledge articles.
- Facilitate knowledge transfer sessions for support teams and end-users to ensure a smooth transition.
- Continuously improve the IT service management experience, monitoring key performance indicators to drive enhancements.
About You
To succeed in this role, you will need experience in IT Service Management, particularly in IT system maintenance and IT call centre areas. Strong project management, communication, and interpersonal skills are essential. Certification in ITIL or relevant frameworks is desirable.
Requirements
- Education: Bachelor's degree in information technology, Computer Science, or related field.
- Qualifications: Practitioner level of ITIL or above.
- Condition of Employment: Locally Recruited.
Benefits
- Annual Leaves and public holidays.
- Statutory benefits: national social insurance benefits and housing fund.
- Other benefits: commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance.
- 13th month salary: staff who pass the probation and work for minimum of 6 months in a year will be entitled to annual bonus in December.
- Performance-related pay: paid annually according to relevant performance review scheme.
- Professional development opportunities.
About the British Council
We are a global organization that supports peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence, and connections to transform their lives and shape a better world in partnership with the UK.
Contact Information
Please submit your application through our online portal.
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