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Call Centre Sales Manager

1 month ago

Shanghai, Shanghai, China Hospitality Marketing Concepts Full time
Job Title: Call Centre Sales Manager

Hospitality Marketing Concepts (HMC) is a leading global provider of digital loyalty solutions to upscale hotels worldwide. We are seeking a highly motivated and experienced Call Centre Sales Manager to join our team in Thailand.

Job Summary:

The Call Centre Sales Manager will be responsible for managing the day-to-day operations of telesales teams within a defined region. This includes coaching, motivating, and developing sales practices to achieve sales target results. The successful candidate will have a strong entrepreneurial spirit, proven leadership skills, and the ability to work independently while effectively managing team members both directly and remotely.

Key Responsibilities:
  • Direct and implement Call Centre best practices
  • Recruit, train, develop, and motivate a team of Sales Managers and Team Leaders in an outbound sales environment
  • Execute implementation and roll-out schedule for each hotel program
  • Develop and execute Call Centre tactical plans to ensure efficiency, productivity, and profitability of new sales and renewal sales targets
  • Travel to and conduct regular visits/audits of all hotel programs
  • Participate in sales forecasts, territory planning, and strategic development of the region
Requirements:
  • Conscientious, self-motivated, and dedicated
  • Ability to set targets and achieve them
  • High level of integrity and loyalty
  • Motivational and positive attitude
  • Skilled in making sales and sales techniques
  • Ability to analyze data to spot trends and anomalies and act upon it
  • Effective written and verbal communication skills
  • Strong inter-personal, analytical, and organizational skills
  • Solid understanding of Finance principles, ability to develop sales forecasts, and meet profit margins
Assets:
  • Previous international work experience
  • Fluency in Thai language (an advantage)
  • Background within the hospitality, hotel, and travel industry desirable
  • Knowledge of CRM technology

We offer an attractive compensation package that includes base salary, generous incentives, and relocation. If you are a motivated and experienced sales professional looking for a new challenge, please submit your application, including your current and expected salary, and date available to work.