Call Centre Sales and Operations Manager

1 month ago

Shanghai, Shanghai, China Hospitality Marketing Concepts Full time

Call Centre Sales and Operations Manager

Hospitality Marketing Concepts (HMC) is a global provider of digital loyalty solutions to upscale hotels worldwide.

The objective of HMC's loyalty solutions is to help hotels increase bottom-line profit through the recruitment and retention of repeat customers and lowering the cost of business via direct e-commerce channels.

Key responsibilities include managing the day-to-day operations of telesales teams within a defined region, coaching, motivating, deploying management initiatives, and developing sales practices to achieve sales target results.

Candidates must have at least 2-3 years of successful outbound sales experience in a manager capacity and have had direct, hands-on experience in the recruitment, training, and leading of an outbound telesales team.

The ideal candidate will have a solid understanding of finance principles, be able to develop sales forecasts, and meet profit margins.

Scope of Work:

  • Direct and implement Call Centre best practices.
  • Effectively recruit, train, develop and motivate a team of Sales Managers and Team Leaders in an outbound sales environment, both directly and remotely.
  • Develop and execute Call Centre tactical plans to ensure efficiency, productivity, and profitability of new sales and renewal sales targets of each hotel program.
  • Travel to and conduct regular visits/audits of all hotel programs.
  • Participate in sales forecasts, territory planning and strategic development of the region.

Requirements:

  • Conscientious, self-motivated and dedicated.
  • Ability to set targets and have achieved them.
  • High level of integrity and loyalty.
  • Motivational and positive attitude.
  • Skilled in making sales and sales techniques.
  • Ability to analyse data to spot trends and anomalies and act upon it.
  • Effective written and verbal communication skills.
  • Strong inter-personal, analytical and organizational skills.

Assets:

  • Previous international work experience.
  • Fluency in Thai language (an advantage).
  • Background within the hospitality, hotel and travel industry desirable.
  • Knowledge of CRM technology.

We offer an attractive compensation package that includes base salary, generous incentives, and relocation.

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