Claim Resolution Specialist
2 days ago
We are seeking a skilled Claim Resolution Specialist to join our team at Alfa Laval. As a key member of our Commissioning department, you will play a crucial role in resolving customer claims and ensuring timely delivery of spare parts.
Key Responsibilities- Independently resolve customer claims, commissioning engineer, and site support engineer issues in NEA, including ordering and supplying missing or broken items to shipyards.
- Follow up on claims, place orders for spare parts in the system according to claim workflow.
- Track parts from vendors/DC to customer end.
- Update and respond to customer inquiries on spare parts shipment and status.
- Follow up on actions to warrant quality improvement if necessary.
- Monitor claim cost and analyze claim status regularly.
- Other quality or claim-related matters.
- Assistance in handling paper works within Commissioning department as per instructed.
- Other administrative-related matters.
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this, we apply Pymetrics assessments, and upon application, you will be invited to play the assessment games.
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Claim Resolution Specialist
7 days ago
Shanghai, Shanghai, China Alfa Laval Full timeAbout the RoleWe are seeking a skilled Claim Resolution Specialist to join our team at Alfa Laval. As a key member of our Commissioning department, you will play a crucial role in resolving customer claims and ensuring timely delivery of spare parts.Key ResponsibilitiesIndependently resolve customer claims, commissioning engineer, and site support engineer...
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Service Product Management Specialist
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Order Fulfillment Specialist
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Ropes Product Specialist
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Rope Sales Specialist
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Order Fulfillment Specialist
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Technical Sourcing Specialist
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Technical Sourcing Specialist
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Order Fulfillment Specialist
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Quality Assurance Specialist
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Quality Assurance Specialist
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