Claim Resolution Specialist

2 days ago


Shanghai, Shanghai, China Alfa Laval Full time
About the Role

We are seeking a skilled Claim Resolution Specialist to join our team at Alfa Laval. As a key member of our Commissioning department, you will play a crucial role in resolving customer claims and ensuring timely delivery of spare parts.

Key Responsibilities
  • Independently resolve customer claims, commissioning engineer, and site support engineer issues in NEA, including ordering and supplying missing or broken items to shipyards.
  • Follow up on claims, place orders for spare parts in the system according to claim workflow.
  • Track parts from vendors/DC to customer end.
  • Update and respond to customer inquiries on spare parts shipment and status.
  • Follow up on actions to warrant quality improvement if necessary.
  • Monitor claim cost and analyze claim status regularly.
  • Other quality or claim-related matters.
What You'll Bring
  • Assistance in handling paper works within Commissioning department as per instructed.
  • Other administrative-related matters.
Why Alfa Laval?

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this, we apply Pymetrics assessments, and upon application, you will be invited to play the assessment games.



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