Customer Engineer III-CMP/DDP/ETCH/FEP/MDP/VSE-C3

1 month ago

Shanghai, Shanghai, China Applied Materials Full time

Key Responsibilities

As a Customer Engineer III, you will be responsible for performing startup activities, completing quality repairs, and actively responding to fab issues. You will also be expected to participate in escalation conference calls, initiate or participate in projects to drive down costs or increase uptime, and verify operational quality of system equipment.

Requirements

You will need to follow all checklists and procedures, ensure correct Revs of procedures and schematics are available prior to performing work, and identify procedural issues. You will also be expected to perform most retrofits on equipment, assist in process issues, and apply diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

Additional Responsibilities

You will be responsible for assuming responsibility for full customer satisfaction, assuring excellent relations within assigned area, and demonstrating strong interest and knowledge of the customer's business. You will also be expected to build and maintain customer satisfaction through clear, consistent communication and the sharing of collective knowledge, and operate in high pressure or ambiguous situations.

Functional Knowledge

  • Skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area

Business Expertise

  • Uses knowledge of how the team integrates with others to accomplish the team objectives
  • Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge

Leadership

  • Provides informal guidance and support to more junior team members

Problem Solving

  • Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures

Impact

  • Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency

Interpersonal Skills

  • Explains technical information within the team

Qualifications

Education: Associate's Degree

Skills:

Certifications:

Languages:

Years of Experience: 4 - 7 Years

Work Experience:

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 20% of the Time

Relocation Eligible: Yes

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