Customer Solutions Expert II

1 month ago

Shanghai, Shanghai, China Applied Materials Full time

About the Role:

We are seeking a highly skilled Customer Engineer II to join our team at Applied Materials. This is a full-time position that will be based in [Location].

Job Summary:

The successful candidate will be responsible for performing standard service activities, including routine preventative maintenance and quality repairs. They will also be expected to respond to fab issues, communicate with other engineers, and participate in escalation conference calls.

Key Responsibilities:

  • Perform all standard service activities through Tier I unassisted.
  • Perform standard Tier II with assistance.
  • Able to perform routine preventative maintenance within established timeframes.
  • Completes quality repairs.
  • Responds to fab issues by communicating with other engineers and participating in escalation conference calls.
  • Verifies operational quality of system equipment unassisted.
  • Assists senior engineers as needed.
  • Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
  • Strives to perform BKM's. Uses knowledge management systems. Follows all IP guidelines.
  • Able to diagnose and resolve recurring technical problem. Demonstrates consistent ability to execute escalation plan. Able to resolve Day-Day issues. Exposure to systemic issue resolution. Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
  • Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing). Has the ability to diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process, software or hardware related system problems (Predictive maintains).
  • Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

  • Has established skills to perform a range of day-to-day activities.

Business Expertise:

  • Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
  • Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.

Leadership:

  • Has no supervisory responsibilities; manages own workload.

Problem Solving:

  • Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options.

Impact:

  • Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance.

Interpersonal Skills:

  • Uses communication skills to exchange information.

Salary and Benefits:

This is a full-time position with a salary range of $80,000-$110,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Requirements:

  • Associate's Degree
  • 4-7 years of relevant work experience
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Knowledge of fundamental theories and minimum aid needed to read circuit diagrams

Work Environment:

This position will be based in [Location] and will require occasional travel. The selected candidate will be working in a fast-paced environment with a dynamic team of professionals.

How to Apply:

If you are a motivated and experienced professional looking for a challenging role, please submit your application, including your resume and cover letter, to our online portal.

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