Cloud ERP Onboarding Specialist
2 months ago
We are seeking a highly skilled Cloud ERP Onboarding Advisor to join our team at SAP. As a key member of our Customer Onboarding Center, you will play a critical role in driving a globally centralized and scalable Onboarding practice, ensuring expert support, guidance, and enablement to our SAP customers during their onboarding and adoption cycle.
Key Responsibilities- Manage a portfolio of accounts, overseeing customer onboarding, implementation, and adoption needs, and assisting them to meet their objectives.
- Facilitate the transition from sales cycle to onboarding and project start.
- Plan, manage, and execute the delivery of a series of customer touchpoints to support and guide the customer during their implementation, with the aim of achieving a successful on-time go-live.
- Validate and capture customer project plans and objectives.
- Introduce customers to key resources and set onboarding delivery expectations.
- Monitor customer project health, identify early warning signs for risk, and utilize proper escalation channels to assist customers during times of need.
- Collaborate on the development of customer-facing collaterals and best practices in alignment with other stakeholders inside and outside the direct team.
- Advise on areas of transformation, project, and technology readiness.
- Lead enablement planning in alignment with the customer's business goals and identified needs.
- Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle.
- Provide communication and status updates to internal and external stakeholders.
- Advise on go-live planning approach.
- Understanding of RISE with SAP & GROW with SAP.
- Experience in multiple software implementations as a Project or Account Manager, Consultant, Presales, or Product Engineering.
- Deep understanding of onboarding lifecycle, from a strategic and tactical perspective.
- Deep sense of accountability and ownership.
- Knowledge of SAP internal processes around customer management.
- Knowledge of SAP internal tools around customer engagement (ICP, CRM, HPI, CRT, Harmony, Totango).
- Ability to quickly adapt to changing environments with attention to detail while maintaining the 'bigger picture.'
- Experience working in a global environment and willingness to adjust working hours occasionally.
- Comfortable and experienced with delivering content to customers in a 1:1 or 1-to-many environment.
- Fluent in English/Chinese (oral and written). Additional languages are a plus - especially Korean.
Minimum of 3-5 years of strong experience working with external clients and software implementations.
History of helping customers navigate through setting up SAP solutions.
Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.
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Cloud ERP Onboarding Advisor
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Dalian, Liaoning, China SAP Full timeAbout the RoleWe are seeking a highly skilled Cloud ERP Onboarding Advisor to join our team at SAP. As a key member of our Customer Onboarding Center, you will play a critical role in driving a globally centralized and scalable Onboarding practice, ensuring expert support, guidance, and enablement to our SAP customers during their onboarding and adoption...
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Cloud ERP Onboarding Advisor
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Dalian, Liaoning, China SAP Full timeAbout the RoleWe are seeking a highly skilled Cloud ERP Onboarding Advisor to join our team at SAP. As a key member of our Customer Onboarding Center, you will play a critical role in driving a globally centralized and scalable Onboarding practice, ensuring expert support, guidance, and enablement to our SAP customers during their onboarding and adoption...
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