Current jobs related to Leader of Customer Operations Excellence - Huang Pu Qu - 1215 GlaxoSmithKline (China) Investment Co Ltd
-
Customer Operation Excellence Leader
1 month ago
Huang Pu Qu, China 1215 GlaxoSmithKline (China) Investment Co Ltd Full timeJob SummaryThe Customer Operation Excellence Leader will be responsible for setting up a centralized administration system for HCP/EE engagement in China, supporting the delivery of external engagement programs. The role will involve working with cross-functional teams to develop and implement operational processes, utilizing systems, tools, and ways of...
-
Customer Operation Excellence Leader
6 months ago
Huang Pu Qu, China 1215 GlaxoSmithKline (China) Investment Co Ltd Full timePrimary Purpose of Job (Job Summary) 主要工作目标（岗位简介） The China Customer Operation excellence is being set up with the objective to provide centralized administration required for HCP / EE engagement in China, supporting the delivery of external engagement program. The Customer Operation Excellence lead has responsibility for...
-
Customer Excellence Lead
3 weeks ago
Huang Pu Qu, China 1215 GlaxoSmithKline (China) Investment Co Ltd Full timeJob Summary: We are seeking a highly skilled Customer Excellence Lead to drive the development and implementation of customer engagement strategies in China. The ideal candidate will have a strong background in customer operations, with experience in managing cross-functional teams and stakeholders.
-
Huang Pu Qu, China 1215 GlaxoSmithKline (China) Investment Co Ltd Full timeAbout 1215 GlaxoSmithKline (China) Investment Co LtdWe are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together.
-
Changning Qu, China Kuehne+Nagel Full timeJob DescriptionYou will be part of our Customer Excellence team, playing a key role in delivering exceptional customer and operational experiences.Your primary objective will be to oversee the transportation of all orders, ensuring high levels of customer satisfaction while maximizing order profitability.Your responsibilities will include:Making arrangements...
-
Future Leaders Program Associate
5 months ago
Huang Pu Qu, China 1215 GlaxoSmithKline (China) Investment Co Ltd Full timePosting Title: Medical Affairs – Future Leaders Programme, Shanghai China, 2024 Join the GSK Medical Affairs – Future Leaders Programme, Shanghai China, 2024: Help us get ahead of disease together. Education required: Medicine, Pharmacy, Bioscience, Chemical related degree. Clinical background highly preferred. Graduation by July 2024. ...
-
Medical Affairs Future Leaders Programme
4 weeks ago
Huang Pu Qu, China 1215 GlaxoSmithKline (China) Investment Co Ltd Full timeMedical Affairs Future Leaders Programme OverviewGSK is seeking a commercially savvy graduate to join our Medical Affairs Future Leaders Programme in Shanghai, China. As a member of our team, you will develop a range of essential business skills, whilst building a deep understanding of the Pharmaceuticals industry.ResponsibilitiesRepresent our products to...
-
Strategic Marketing Leader
3 days ago
Huang Pu Qu, China 1215 GlaxoSmithKline (China) Investment Co Ltd Full timeJob DescriptionThe Strategic Marketing Leader will be responsible for developing and directing all aspects of the marketing strategy and tactics to create maximum value from the assigned product portfolio.Key Responsibilities:Achieve sales and market share targets within allocated budgets.Control marketing and promotional expenditures while leveraging...
-
Project Logistics Customer Excellence Specialist
6 months ago
Changning Qu, China Kuehne+Nagel Full timeJOB DESCRIPTION You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence. Your Role Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions...
-
Logistics Specialist
3 weeks ago
Changning Qu, China Kuehne+Nagel Full timeOperational Care Team MemberYou will be a key player in the delivery of Operational Excellence by adding your expertise and skills to our team.Your RoleYou will enable transport activities by executing bookings, entering orders, and generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are...
-
Changning Qu, China Kuehne+Nagel Full timeJob DescriptionYou will be part of our Customer Implementation Team, bringing your project leadership expertise and skills to deliver Operational Excellence.Your Key Responsibilities:Support customer care locations and operational care centers by working with internal and external stakeholders to capture, validate, document, and train based on customer...
-
总机主管 Operator Supervisor
6 months ago
Huang Pu Qu, China Hilton Full time总机主管 Operator Supervisor( Job Number: HOT0A4PV) Work Locations :Conrad Shanghai789 East Nanjing RoadShanghai200001 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who...
-
Lobby Lounge Team Leader 大堂吧领班
6 months ago
Huang Pu Qu, China Hilton Full timeLobby Lounge Team Leader 大堂吧领班( Job Number: HOT0AI8O) Work Locations :Waldorf Astoria Shanghai on the BundNo. 2 Zhong Shan Dong Yi Rd Huange PuShanghai200002 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience,...
-
ADD Restaurant Team Leader 西餐厅领班
6 months ago
Huang Pu Qu, China Hilton Full timeADD Restaurant Team Leader 西餐厅领班( Job Number: HOT09ZQX) Work Locations :Waldorf Astoria Shanghai on the BundNo. 2 Zhong Shan Dong Yi Rd Huange PuShanghai200002 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional...
-
Chinese Restaurant Team Leader 中餐厅领班
6 months ago
Huang Pu Qu, China Hilton Full timeChinese Restaurant Team Leader 中餐厅领班( Job Number: HOT09ZQZ) Work Locations :Waldorf Astoria Shanghai on the BundNo. 2 Zhong Shan Dong Yi Rd Huange PuShanghai200002 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional...
-
Director of Operations
6 months ago
Huang Pu Qu, China Hilton Full timeDirector of Operations - Waldorf Astoria Shanghai Qiantan( Job Number: HOT0AMP4) Work Locations :Waldorf Astoria Shanghai QiantanSouth of Oriental Sports Centre, Pudong New DistrictShanghai200002 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and...
-
Global Biopharma Leader, China
3 weeks ago
Huang Pu Qu, China 1215 GlaxoSmithKline (China) Investment Co Ltd Full timeAbout GSKGSK is a global biopharma company dedicated to making a positive impact on global health. Our success heavily relies on our talented people, who inspire, encourage, and challenge each other to be the best they can be. We strive to be a place where people feel welcome, valued, and included, where they can keep growing and look after their...
-
Country HR Director, China
4 weeks ago
Huang Pu Qu, China 1215 GlaxoSmithKline (China) Investment Co Ltd Full timeAbout GSKGSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together. Our success absolutely depends on our people. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. Where they can keep growing and look after their...
-
销售经理 Sales Manager
6 months ago
Huang Pu Qu, China Hilton Full time销售经理 Sales Manager( Job Number: HOT0A2AF) Work Locations :Conrad Shanghai789 East Nanjing RoadShanghai200001 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with...
-
Medical Affairs Expert
3 weeks ago
Huang Pu Qu, China 1215 GlaxoSmithKline (China) Investment Co Ltd Full timeProgramme Overview: We are seeking a highly motivated and commercially savvy graduate to join our Medical Affairs team in Shanghai, China.Role and Responsibilities: As a Future Leaders Programme Associate, you will have the opportunity to develop a wide range of skills and expertise in Medical Affairs, including customer relationship management, market...
Leader of Customer Operations Excellence
2 months ago
Primary Purpose of Job (Job Summary)
The Customer Operations Excellence team in China is being established to provide centralized administration essential for healthcare professional (HCP) and external expert (EE) engagement, facilitating the execution of external engagement initiatives. The leader of Customer Operations Excellence is accountable for overseeing the implementation of HCP Engagement Processes, which include:
- Cross-functional operational workflows.
- Leveraging systems, tools, and methodologies to ensure effective, consistent, and compliant execution of HCP engagement activities across GSK's operations in China.
- Supporting both internal and outsourced shared services to manage and deliver HCP Engagement activities.
- Assisting the business operation steering committee in governing all commercial activities, ensuring consistency in decision-making regarding paid speaker programs, third-party sponsorships, healthcare training (HT), and meal processes in China, adhering to global policies while implementing appropriate risk monitoring and controls for new third parties involved in HSS/PSP/DAP/CME activities, to effectively manage and mitigate any significant or potential third-party risks associated with these activities.
Principal Roles & Responsibilities
Utilizing existing systems, tools, and methodologies to enable effective, consistent, and compliant delivery of HCP Engagement activities in China, including:
- Ensuring the maintenance of GSK Pharmaceuticals systems, tools, and resources to facilitate the delivery of HCP Engagement activities.
- Enhancing existing processes to support ongoing business needs, ensuring that both systems and processes remain suitable for purpose amidst changing internal and external environments.
- Evaluating and maintaining specific content for the Medical and Commercial ways of working portal.
- Defining and implementing quality monitoring frameworks to assure senior management of the delivery of HCP Engagement activities in compliance with required standards.
Supporting specific core HCP Engagement processes for China, responsibilities include:
- Maintaining core HCP/EE Engagement processes tailored to enterprise requirements.
- Delivering operational support services for specific HCP engagement programs in China.
- Communicating and contracting with HCPs regarding the engagement program.
- Ensuring documentation compliance and retention to required standards.
- Providing tools, templates, and systems to facilitate process delivery to required standards.
- Collecting and monitoring performance metrics and KPIs.
- Fostering a culture of continuous process improvement through regular end-to-end process reviews.
- Contributing to the design of appropriate training programs and materials to support staff training needs (e.g., e-learning modules, process micro-sites, checklists).
- Assisting in the delivery of level 1 quality frameworks and supporting audits.
Supporting internal and outsourced shared services in managing and delivering HCP Engagement activities, responsibilities include:
- Monitoring service parameters including deliverables, timelines, quality, and cost.
- Ensuring service delivery aligns with agreed standards.
- Assisting in the review and continuous improvement of services to meet business and customer needs.
Supporting the business operation steering committee in governing all commercial activities, ensuring consistency in decision-making regarding HCPE events, third-party sponsorships, HT, and meal processes in China, adhering to global policies while implementing appropriate risk monitoring and controls for new third parties involved in HSS/PSP/DAP/CME activities, to effectively manage and mitigate any significant or potential third-party risks associated with these activities, including:
- Developing the commercial activities and HCO governance end-to-end framework and processes.
- Periodically planning and organizing business operation committee meetings based on the established processes.
- Collecting business requirements within the steering committee's scope, reviewing application materials prepared, and submitting them for committee endorsement.
- Communicating committee approval results promptly to relevant teams to ensure efficient engagement execution.
Basic Qualifications:
We seek professionals with the following essential skills to achieve our objectives:
Education/Qualifications
- Tertiary education qualifications, preferably in Life Sciences, Pharmacy, Business Administration, or Finance.
- Proficient communication skills in Mandarin are essential; proficiency in English is advantageous (both oral and written).
- Bachelor’s degree or higher.
Leadership Competencies
- Self-motivated and capable of working as part of a highly matrixed team.
- Strong communication and influencing skills.
- Ability to collaborate effectively with stakeholders across multiple functions and geographies (both internal and external).
- Familiarity with GSK's leadership development framework.
Job Required Competencies
- Experience working with HCPs, external experts, the pharmaceutical industry, or in hospital settings is advantageous.
- Knowledge of accounts payable processes.
- Strong analytical skills.
- Exposure to portfolio or project management.
Why GSK?
Uniting science, technology, and talent to advance health together.
GSK is a global biopharmaceutical company with a unique purpose – to unite science, technology, and talent to advance health together, positively impacting the health of billions and delivering sustainable shareholder returns. We prevent and treat diseases through vaccines, specialty, and general medicines, focusing on the science of the immune system and utilizing new platforms and data technologies, investing in four core therapeutic areas: infectious diseases, HIV, respiratory/immunology, and oncology.
Our success relies entirely on our people. While advancing health together reflects our ambition for patients and shareholders, it also signifies our commitment to making GSK a place where individuals can thrive. We aspire for GSK to be an environment where everyone feels inspired, valued, and included, where they can continue to grow and prioritize their well-being. If you share our ambition, we invite you to join us on this exciting journey towards achieving our goals together.
Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or agencies regarding the vacancies posted on this site. All employment businesses/agencies must contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates. Obtaining prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/agency and GSK. In the absence of such written authorization, any actions undertaken by the employment business/agency shall be deemed to have been performed without GSK's consent or contractual agreement.
