Destination Experience Coordinator

2 weeks ago


Shanghai, Shanghai, China Wyndham Destinations Full time

Deliver Exceptional Experiences

At Wyndham Destinations, we're dedicated to putting the world on vacation. Our mission is built on a simple yet powerful idea: to create unforgettable experiences for millions of travelers worldwide.

Key Responsibilities:

  • Support the delivery of our Lifestyle Program as required by the business
  • Provide personalized solutions based on individual customer requirements
  • Deliver prepared scripts to vendors
  • Document information according to standard operating procedures
  • Design and complete reporting to provide high-level detail on product usage and conversion
  • Assist the MS team in managing feedback or complaints relating to the program
  • Perform other tasks as directed by the Customer Experience Leadership Team
  • Achieve program targets as required by the business

What We're Looking For:

  • Exceptional written and verbal communication skills
  • Exceptional problem-solving and negotiation skills
  • Experience in Business to Business (B2B) relationships preferred
  • Intermediate knowledge of Microsoft products, including Access, Excel, Word, and Outlook
  • Strong personal values regarding customer service, delivering on the promise, and integrity in all activities
  • Ability to quickly build rapport at all levels
  • Positive and enthusiastic attitude and ability to inspire same in others
  • Excellent facilitation and team-building skills with the ability to work with people at all levels

Join Our Global Team

Hospitality is at the heart of everything we do at Wyndham Destinations. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.



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