Customer Experience Specialist

2 days ago

Shanghai, Shanghai, China DSM Full time

About the Role

We are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer experience team, you will play a vital role in creating a unique experience for our customers.

Your Key Responsibilities

  • Act as the main customer contact, responsible for managing day-to-day enquiries and all order-related activities.
  • Ensure a seamless and timely order management flow in close collaboration with the planning team.
  • Coordinate and maintain effective communications with internal stakeholders concerning customer requirements, issues, and feedback.
  • Strengthen customer intimacy by developing solid relationships, understanding customer needs, proactively addressing issues, and providing satisfactory solutions.
  • Actively work on O2C process improvement with smart/digital solutions.
  • Maintain service levels according to business priority.

What We Offer

We bring a rich history and a promising future of bold scientific innovation and passionate creation with our customers. We offer a space to grow by encouraging and supporting curiosity and an open mindset. Our culture prioritizes safety and well-being, both physically and mentally. We have barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity. We believe that working together with our customers is the key to achieving great things. We are eager to be one team and learn from each other to bring progress to life and create a better future.

What You Bring

  • At least 3 years in customer service, e-commerce, or similar with deep knowledge of supply chain operations and industry trends.
  • Strong analytical skills and familiar with SAP ERP, MS Office.
  • Knowledge on project management and/or digital tools (CRM, EDI, RPA, Python) is a plus.
  • Fluent English in both oral and written.
  • Skilled at working in a fast-paced environment open to constant change in demands.
  • Proactive, positive, adaptive, responsible, and organized.

Equal Opportunities Commitment

We are fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone with us.

  • Customer Experience Specialist

    3 days ago

    Shanghai, Shanghai, China GOAT Group Full time

    Customer Support SpecialistWe are seeking a highly organized and detail-oriented Customer Support Specialist to join our team at GOAT Group. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our global customer base.Key Responsibilities:Resolve customer support issues in a timely and...

  • Customer Experience Specialist

    3 days ago

    Shanghai, Shanghai, China Converge (Shanghai) International Trading Co. Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Converge (Shanghai) International Trading Co. Ltd. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through timely and professional responses to customer inquiries, efficient order loading, and...

  • Customer Experience Specialist

    4 weeks ago

    Shanghai, Shanghai, China GOAT Group Full time

    Job DescriptionAbout the Role:We are seeking a highly skilled and experienced Customer Experience Specialist to join our team at GOAT Group. As a key member of our support team, you will play a critical role in delivering exceptional customer service and ensuring that our customers have a positive experience with our products and services.Key...

  • Customer Experience Specialist

    4 weeks ago

    Shanghai, Shanghai, China Converge (Shanghai) International Trading Co. Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Converge (Shanghai) International Trading Co. Ltd. As a key member of our business support team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer InteractionRespond to customer inquiries in a...

  • Digital Experience Specialist

    2 days ago

    Shanghai, Shanghai, China H&M Group Full time

    Job Title: Digital Experience SpecialistWe are seeking a highly skilled Digital Experience Specialist to join our team in Shanghai, China. As a key member of our Omni Sales Team, you will be responsible for optimizing the digital experience across our e-commerce channels, ensuring a seamless and engaging shopping experience for our customers.Key...

  • Digital Experience Specialist

    2 weeks ago

    Shanghai, Shanghai, China H&M Group Full time

    About the RoleWe are seeking a highly skilled Digital Experience Specialist to join our Omni Sales Team in Shanghai, China. As a key member of our E-commerce team, you will be responsible for optimizing the customer experience across our digital channels, ensuring that our brand DNA is consistently delivered through all touchpoints.Key...

  • Customer Account Specialist

    2 weeks ago

    Shanghai, Shanghai, China Analog Devices Full time

    Job SummaryWe are seeking a highly skilled Customer Account Specialist to join our team at Analog Devices. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and ensuring customer satisfaction.Key ResponsibilitiesReconcile forecasts, backlog, and shipments to...

  • Customer Solutions Specialist

    3 days ago

    Shanghai, Shanghai, China Impact tech Inc Full time

    Customer Solutions SpecialistAt Impact Tech Inc, we are passionate about delivering exceptional customer experiences. As a Customer Solutions Specialist, you will play a critical role in ensuring our clients achieve their goals through our cutting-edge partnership automation platform.Your Responsibilities:Provide top-notch product support to our clients and...

  • Customer Success Specialist

    3 days ago

    Shanghai, Shanghai, China CTW Full time

    Job Title: Customer Success SpecialistWe are seeking a highly skilled Customer Success Specialist to join our team at CTW. As a key member of our customer support team, you will be responsible for providing exceptional support to English-speaking players, addressing their inquiries and resolving issues in a timely and professional manner.Key...

  • Customer Experience Ambassador

    2 weeks ago

    Shanghai, Shanghai, China DSM Full time

    About the RoleWe are seeking a highly skilled Customer Experience Representative to join our team at DSM. As a key member of our customer experience team, you will play a vital role in creating a unique experience for our customers.Your Key ResponsibilitiesAct as the primary customer contact, responsible for managing day-to-day inquiries and all...

  • Customer Experience Ambassador

    4 weeks ago

    Shanghai, Shanghai, China DSM Full time

    Job Title: Customer Experience AmbassadorAbout the RoleWe are seeking a highly skilled Customer Experience Ambassador to join our team at DSM. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer service and ensuring seamless order management.Key ResponsibilitiesAct as the primary customer contact,...

  • Senior Customer Account Specialist

    3 days ago

    Shanghai, Shanghai, China Analog Devices Full time

    Job SummaryWe are seeking a highly skilled Senior Customer Account Specialist to join our team at Analog Devices. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, driving revenue growth, and ensuring customer satisfaction.Key ResponsibilitiesReconcile forecasts, backlog, and...

  • Customer Account Specialist

    3 weeks ago

    Shanghai, Shanghai, China Analog Devices Full time

    Job SummaryWe are seeking a highly skilled Customer Account Specialist to join our team at Analog Devices. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and driving sales growth.Key ResponsibilitiesReconcile forecasts, backlog, and shipments to...

  • Senior User Experience Design Specialist

    4 weeks ago

    Shanghai, Shanghai, China SAP Full time

    About the RoleWe are seeking a highly skilled Senior User Experience Design Specialist to join our team at SAP. As a key member of our Product Design team, you will be responsible for designing and delivering exceptional user experiences for our customers.Key ResponsibilitiesDesign and deliver user-centered design solutions that meet the needs of our...

  • Customer Success Specialist

    4 weeks ago

    Shanghai, Shanghai, China ZEISS Group Full time

    Role OverviewThe After Sales Specialist plays a pivotal role in driving the success of our business by:Revenue Generation: Contributing to the attainment of annual financial goals through effective implementation of branding and promotional initiatives.Customer Engagement: Establishing and nurturing relationships with clients to ensure optimal satisfaction...

  • Customer Experience Manager

    2 weeks ago

    Shanghai, Shanghai, China Marriott International Full time

    Job SummaryWe are seeking a skilled Loyalty Officer to join our team at Marriott International. As a key member of our Loyalty department, you will be responsible for delivering exceptional member experiences and driving engagement with our Elite members.Key ResponsibilitiesDevelop and implement strategies to recognize and reward our most valued Elite...

  • Accountant, Special Projects, Customer Experience Specialist

    4 weeks ago

    Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) - C34 Full time

    About the RoleAmazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) - C34 is seeking an experienced Accountant to join our team in Shanghai. As a key member of our Customer Experience and Business Trends (CXBT) organization, you will play a critical role in improving customer experience at Amazon globally.Key ResponsibilitiesOwn operational...

  • Quality Assurance Specialist

    4 weeks ago

    Shanghai, Shanghai, China ZF Group Full time

    About the Role:ZF Group is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist - Customer Quality, you will be responsible for ensuring the highest quality standards are met in our products and services.Key Responsibilities:Manage and resolve customer quality issues in a timely and efficient manner,...

  • Customer Support Specialist

    4 weeks ago

    Shanghai, Shanghai, China Applied Materials Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Applied Materials. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our company.Key ResponsibilitiesTechnical Support: Provide timely and...

  • Customer Engagement and Service Specialist

    4 weeks ago

    Shanghai, Shanghai, China ZEISS Group Full time

    Position Overview: The Sales and Service Operations Specialist plays a crucial role in ensuring seamless customer interactions and operational efficiency. This position involves managing sales processes and enhancing service delivery to meet customer needs effectively. Key Responsibilities: Facilitate sales operations to optimize customer engagement....