Technical Support Specialist 3
7 days ago
Job Overview
The role involves overseeing customer support functions related to the maintenance, troubleshooting, and repair of sophisticated capital equipment at client locations.
The individual will act as the primary liaison between the organization and the customer, ensuring a high level of satisfaction with the services provided.
Responsibilities include ensuring the operational integrity of system equipment and coordinating with clients to reduce downtime effectively.
Additionally, the position requires collaboration with the Product Support Organization on complex technical issues.
Essential Qualifications
1. A Master's degree or equivalent experience of 2 years, or a Bachelor's degree with a minimum of 3 years of relevant experience.
2. Demonstrated ability to learn quickly, along with strong communication and interpersonal skills.
3. A responsible work ethic, strong team collaboration skills, and the capability to mentor team members.
4. Ability to perform under pressure.
5. Proficiency in English is required.
6. Strong logical reasoning abilities.
7. Experience in optics is considered an advantage.
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