CMM Technical Support Specialist

7 days ago


Shanghai, Shanghai, China ZEISS Group Full time

Position Overview

Responsible for conducting comprehensive training sessions on ZEISS IQS CMM products, delivering both in-person and virtual technical training to service teams across the APAC region. Develop and maintain training materials, including syllabi, content, and documentation, ensuring they are up-to-date and relevant. As part of the ZEISS IQS global support network, provide prompt and effective 2nd level technical assistance to service teams, performing in-depth troubleshooting through analysis of failures and debug logs, both on-site and remotely. Work collaboratively with Research & Development, global quality assurance, and production teams to stay informed about the latest product and service updates. Participate in new product initiatives from a service standpoint, focusing on system verification, service accessibility, and documentation preparation. Contribute to product quality enhancement by gathering, summarizing, and prioritizing quality issues escalated from the field, ensuring solutions are followed up and feedback is continuously provided.

Educational Qualifications

A degree in a relevant technical field, preferably in mechanical, electrical, or automation engineering.

Professional Experience

At least 3 years of relevant experience, ideally in the installation, troubleshooting, and development of industrial electronics, machinery, or automation systems. Strong communication skills and a customer-oriented mindset are essential. Previous experience with Coordinate Measuring Machines (CMM) installation and troubleshooting is advantageous. Experience in training customers or internal teams is preferred.

Additional Skills

Proficiency in Microsoft operating systems is required. Ability to work independently while being self-motivated and a team player. Excellent interpersonal and collaboration skills are necessary. Strong command of written and spoken English is required. Willingness to travel both domestically and internationally is expected.

Your ZEISS Recruiting Team:

Xiaojun Yang, Zhiyang Jiang

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