Senior Technical Support Engineer for CMM Solutions
7 days ago
Position Overview
Conduct training sessions for ZEISS IQS CMM products, delivering both in-person and virtual technical training to service teams across the APAC region. Develop, update, and maintain training materials, including syllabi and documentation. As part of the ZEISS IQS global support network, provide prompt and effective 2nd level technical assistance to service teams, performing in-depth troubleshooting through failure analysis and log file examination, both on-site and remotely. Work closely with R&D, global quality, and production teams to stay informed about the latest product and service developments. Participate in new product initiatives from a service standpoint, including system verification, service accessibility, and documentation preparation. Contribute to product quality enhancement by gathering, summarizing, and prioritizing quality issues escalated from the field, ensuring solutions are followed up and feedback is continuously provided.Educational Requirements
A degree in a relevant technical field, preferably in mechanical, electrical, or automation engineering.Professional Experience
At least 3 years of relevant experience, ideally in the installation, troubleshooting, and development of industrial electronics, machinery, or automation systems. Strong communication skills and a customer-oriented approach are essential. Previous experience with Coordinate Measuring Machines (CMM) in installation and troubleshooting is advantageous. Experience in training customers or internal teams is preferred.Additional Skills
Proficiency in Microsoft operating systems is required. Ability to work independently while being self-motivated and a collaborative team player. Strong interpersonal skills and a professional demeanor are necessary. Excellent command of written and spoken English is required. Willingness to travel both domestically and internationally is expected.Your ZEISS Recruiting Team:
Xiaojun Yang, Zhiyang Jiang-
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