Airport Operations Manager

2 weeks ago


Dongguan, Guangdong, China Cathay Pacific Airways Limited Full time
About Cathay Pacific Airways Limited

We are a world-class airline that strives to deliver exceptional service to our customers. As a Senior Airport Lead, you will play a key role in ensuring the smooth operation of our airport services.

Key Responsibilities
  • Safety First, Quality Always
    • Execute corporate safety, security, and quality policies to ensure compliance with regulatory requirements and quality standards.
    • Achieve operational integrity with zero safety defects and security infringements.
    • Support local airport management to identify and mitigate personal, safety, and security risks in the workplace.
  • Operational Excellence
    • Manage and oversee Ground Handling Agent teams dedicated to Cathay flight operations.
    • Implement innovative ideas to improve airport operations.
    • Assist in ensuring and maintaining operational and productivity performance conformance to standards.
  • Outstanding Product and Services
    • Ensure team members are up-to-date with the latest product knowledge.
    • Support the team to deliver exceptional customer service and create memorable experiences.
  • Crisis Management
    • Familiarity with contingency plans and manual fall-back procedures.
    • Effectively manage flight disruptions and irregularities.
  • People Development and Performance Management
    • Lead, support, and encourage own team to achieve success.
    • Build a strong and motivated team.
    • Supervise and mentor direct reports.
  • Supplier Management
    • Assist in monitoring and conducting regular performance review meetings with suppliers.
  • Cost Efficiency and Productivity
    • Monitor team daily productivity and flexibility.
    • Support to drive down costs in daily operation.
  • Represent Cathay Interests
    • Support to work with external parties in the best interests of the Company.
Requirements
  • College degree or above.
  • Strong command of written and spoken English is mandatory with the local language being an advantage.
  • At least 3 years solid Customer Service experience, preferably in airlines or airport services.
  • Ability to work independently with good decision-making skills.
  • Self-motivated and committed leader who enjoys teamwork.


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