Strategic Program Manager for Paid Service Operations
3 weeks ago
About the Role
We are seeking a talented and experienced Program Manager to support our Global Selling team in Asia, working closely with stakeholders worldwide across various functions. The ideal candidate should have strong analytical skills, structural thinking, and the ability to identify solutions that drive big and long-term impact.
Key Responsibilities
- Improve Selling Partners satisfaction with Paid Service issue resolution based on in-depth, data-driven analysis.
- Design, develop, and track the effectiveness of offerings that meet the needs of Selling Partners, continuously validating and improving their experience and business growth.
- Independently drive projects from end to end to deliver results, working with multiple stakeholders.
- Identify, assess, and improve the optimal cost to serve in order to ensure profitability and sustainability while meeting Selling Partners requirements.
Requirements
- 5-8 years' experience in Sales Operation/Program management, or Consulting.
- Ability to deal with ambiguity, to breakdown complex issue structurally, and to dive deep independently on broad scope issues.
- Superior analytical skills. Demonstrated ability to acquire/interpret data and make business recommendations.
- Demonstrated ability to work in a cross-functional and international environment, to lead by influence and earn trust at all levels.
- Outstanding verbal and written communication and collaboration skills in Chinese and English.
Preferred Qualifications
- Individuals with demonstrated ability to project manage, influence, and succeed across a multi-dimensional large internal organization are preferred.
- MBA from top tier school.
- Ability to thrive in an ambiguous environment.
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