Order Management Specialist

7 days ago


Suzhou, Jiangsu, China Logitech Full time

About the Role:

The OM (Order Management) position is a key role at Logitech, bridging the gap between customers and manufacturing. As an Order Management Specialist, you will be responsible for communicating with customers to understand their needs and facilitating order execution on the delivery management side.

Your Key Responsibilities:

  • Establish and standardize the ordering and shipping process, driving end-to-end order fulfillment.
  • Partner with customers to resolve issues and improve the ordering process.
  • Manage NPI sample order requests, consolidate and execute handling, and communicate effectively on exceptions.
  • Build and execute the components reselling process.
  • Facilitate sales return handling and coordination.
  • Collect customer requirements and collaborate to perform order fulfillment, increasing internal and external satisfaction levels.
  • Handle urgent orders and manage order changes.

Requirements:

  • 5+ years of experience in supply chain, order management, or customer communication.
  • Excellent Microsoft Office skills, with the ability to analyze and communicate effectively in English and Chinese.
  • Strong execution and coordination capabilities, with a high level of resilience under pressure.
  • Result-driven, multitasking, and prioritizing, with logical thinking in dynamic business situations.

Education:

  • Bachelor's degree or above.


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