Guest Experience Manager

1 month ago


Shenzhen, Guangdong, China Hyatt Corporation Full time

Guest Relation Manager

As a key member of the Hyatt Regency Shenzhen Yantian team, you will be responsible for delivering exceptional guest experiences and ensuring that all Front Office associates provide top-notch service.

Key Responsibilities:

  • Assist in greeting guests and providing a warm welcome to the Front Office.
  • Implement consistent guest recognition programs and maintain a relevant guest history database.
  • Verify that guests are receiving the best possible service and provide personalized support as needed.
  • Support Front Office operations and ensure a seamless guest experience.

Requirements:

  • Ensure that all Front Office associates deliver exceptional guest service and meet brand standards.
  • Assist in implementing guest recognition programs and maintaining a guest history database.
  • Verify that guests are receiving the best possible service and provide personalized support as needed.
  • Support Front Office operations and ensure a seamless guest experience.

About Us:

Hyatt Regency Shenzhen Yantian is a world-class hotel that offers an exceptional guest experience. We are committed to delivering outstanding service and creating memorable moments for our guests.



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