Guest Experience Manager
1 month ago
Guest Relation Manager
As a key member of the Hyatt Regency Shenzhen Yantian team, you will be responsible for delivering exceptional guest experiences and ensuring that all Front Office associates provide top-notch service.
Key Responsibilities:
- Assist in greeting guests and providing a warm welcome to the Front Office.
- Implement consistent guest recognition programs and maintain a relevant guest history database.
- Verify that guests are receiving the best possible service and provide personalized support as needed.
- Support Front Office operations and ensure a seamless guest experience.
Requirements:
- Ensure that all Front Office associates deliver exceptional guest service and meet brand standards.
- Assist in implementing guest recognition programs and maintaining a guest history database.
- Verify that guests are receiving the best possible service and provide personalized support as needed.
- Support Front Office operations and ensure a seamless guest experience.
About Us:
Hyatt Regency Shenzhen Yantian is a world-class hotel that offers an exceptional guest experience. We are committed to delivering outstanding service and creating memorable moments for our guests.
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