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Product Experience Manager

2 months ago

Shanghai, Shanghai, China International Flavors & Fragrances Full time
About the Role

We are seeking a highly skilled Product Experience Manager to join our team at International Flavors & Fragrances. As a Product Experience Manager, you will be responsible for driving business growth through the development and implementation of sensory and consumer insights.

Key Responsibilities
  • Proactively identify current gaps and opportunities in product experience capabilities and insights in China, based on competitive analysis, IFF commercial strategy, and key customer needs.
  • Propose ideas and contribute to the definition of action plans to address these gaps and opportunities.
  • Manage the product experience team in China, including talent management, communication, training, and coaching.
  • Drive the pilots of new product experience capabilities in China.
  • Harvest, funnel, and disseminate knowledge and insights from internal and external sources across functions and regions.
  • Be the ambassador of internal and external recognition of IFF expertise in sensory, consumer, and cognitive science.
  • Work closely with sales partners and category marketing to identify how product experience can impact business performance.
  • Influence the generation of high business impact projects for top 20 customers in China.
  • Proactively screen project pipeline, screen/challenge reactive requests for support, manage competing priorities, and engage with stakeholders to align on the approach and allocate resources accordingly.
  • For strategic projects, drive/executed personally sensory, consumer, or cognitive science research, ensuring the generation of actionable and valuable insights guiding product design, formulation, and development in close collaboration with technical partners.
  • Communicate and present the approach and/or insights at various stages to stakeholders - project team, customers, leadership team.
Requirements
  • High level of expertise in qualitative and quantitative methodologies, and related data analysis.
  • Strategic thinking, learning agility, and drive for results, creativity, problem-solving, and strong business acumen.
  • Strong people skills and effective team player and coaching skills.
  • Influencing and networking skills.
  • Ability to craft a compelling story driven by data to deliver insights.
  • Demonstrating inclusive leadership within cross-functional teams.
  • Able to work autonomously with minimal supervision by manager.
  • Excellent written and verbal communication skills in Mandarin and English.
Experience
  • Minimum 10 years of experience in qualitative and quantitative consumer research, preferably within food and beverage manufacturing.
  • Minimum 5 years of experience in people management experience.
  • Degree in sensory science, psychology, chemistry, neuroscience, food science, or behavioral science.
Culture Principles
  • Act as an owner - We take ownership and work with passion and integrity.
  • Be agile - We constantly push for progress and respond to the needs of our customers and the world with speed, skill, and creativity.
  • Collaborate and win together - Our bond with our customers and colleagues will power innovation and our shared success.
  • Be inclusive - We have a proud history of honoring and fostering diversity and inclusion.