Lead Customer Solutions Engineer

7 days ago


Shenzhen, Guangdong, China Bosch Full time
Job Overview

Key Responsibilities:

As the Technical Strategy Leader for the assigned customer account, you will be responsible for:

Technical Consultancy:

  • Understanding and influencing OEM requirements to ensure timely delivery of appropriate products.
  • Acting as the OEM representative to guide product strategy within Solution Fields.
  • Contributing actively to the CCE community to enhance ETAS product strategy and identify new business avenues.
  • Monitoring competitive performance and emerging technologies to maintain a strong market position.
  • Providing insightful market analysis to customers based on established relationships.
  • Identifying customer profiles to align ETAS's internal processes with customer expectations.
  • Offering technical guidance to acquisition and project management teams.
  • Collaborating with Sales Managers to develop acquisition strategies for target accounts.
  • Managing strategic commercial objectives for customer accounts.

Innovation Leadership:

  • Serving as the primary contact for driving innovation initiatives with OEMs.
  • Gaining insights into customer SDV strategies and investment plans.
  • Promoting Bosch innovations and aligning implementation roadmaps with customer needs.
  • Executing advanced studies to explore new opportunities.
  • Identifying potential business prospects across all Solution Fields and Business Units.

Technical Interface & Project Oversight:

  • Acting as the sponsor for all customer projects, ensuring effective project management and achievement of KPIs.
  • Facilitating knowledge transfer and sharing best practices internally and externally.
  • Leading the technical interface with customers, serving as the main point of contact.

Qualifications:

Experience:

  • A solid technical background with cross-functional team experience.
  • Minimum of 5 years in management roles within engineering, product management, or project management.
  • At least 3 years of experience with AUTOSAR Classic Platform; familiarity with AUTOSAR Adaptive Platform and other automotive middleware is advantageous.

Core Competencies:

  • Extensive technical knowledge across the ETAS product portfolio.
  • Ability to assess technical solutions at the vehicle level.
  • In-depth understanding of OEM expectations and challenges.
  • Familiarity with customer processes and project management methodologies.

Communication Skills:

  • Structured communication tailored to various management levels and customer needs.
  • Ability to persuade stakeholders about the significance of project scope and future implications.

Leadership & Entrepreneurial Skills:

  • Capability to foster collaboration within teams to drive value and growth.
  • Proven leadership skills in managing teams effectively.

Personal Attributes:

  • Strategic thinker with a focus on future developments.
  • Creative and capable of lateral thinking.
  • Results-oriented with a strong emphasis on deliverables.
  • Excellent team player with coaching abilities.
  • Customer-centric with strong social competence.
  • Resilient under pressure with a blend of commercial and technical acumen.
  • Proficient in English (B2/C1) with advanced customer communication skills.


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