Lead Customer Solutions Engineer
7 days ago
Key Responsibilities:
As the Technical Strategy Leader for the assigned customer account, you will be responsible for:
Technical Consultancy:
- Understanding and influencing OEM requirements to ensure timely delivery of appropriate products.
- Acting as the OEM representative to guide product strategy within Solution Fields.
- Contributing actively to the CCE community to enhance ETAS product strategy and identify new business avenues.
- Monitoring competitive performance and emerging technologies to maintain a strong market position.
- Providing insightful market analysis to customers based on established relationships.
- Identifying customer profiles to align ETAS's internal processes with customer expectations.
- Offering technical guidance to acquisition and project management teams.
- Collaborating with Sales Managers to develop acquisition strategies for target accounts.
- Managing strategic commercial objectives for customer accounts.
Innovation Leadership:
- Serving as the primary contact for driving innovation initiatives with OEMs.
- Gaining insights into customer SDV strategies and investment plans.
- Promoting Bosch innovations and aligning implementation roadmaps with customer needs.
- Executing advanced studies to explore new opportunities.
- Identifying potential business prospects across all Solution Fields and Business Units.
Technical Interface & Project Oversight:
- Acting as the sponsor for all customer projects, ensuring effective project management and achievement of KPIs.
- Facilitating knowledge transfer and sharing best practices internally and externally.
- Leading the technical interface with customers, serving as the main point of contact.
Qualifications:
Experience:
- A solid technical background with cross-functional team experience.
- Minimum of 5 years in management roles within engineering, product management, or project management.
- At least 3 years of experience with AUTOSAR Classic Platform; familiarity with AUTOSAR Adaptive Platform and other automotive middleware is advantageous.
Core Competencies:
- Extensive technical knowledge across the ETAS product portfolio.
- Ability to assess technical solutions at the vehicle level.
- In-depth understanding of OEM expectations and challenges.
- Familiarity with customer processes and project management methodologies.
Communication Skills:
- Structured communication tailored to various management levels and customer needs.
- Ability to persuade stakeholders about the significance of project scope and future implications.
Leadership & Entrepreneurial Skills:
- Capability to foster collaboration within teams to drive value and growth.
- Proven leadership skills in managing teams effectively.
Personal Attributes:
- Strategic thinker with a focus on future developments.
- Creative and capable of lateral thinking.
- Results-oriented with a strong emphasis on deliverables.
- Excellent team player with coaching abilities.
- Customer-centric with strong social competence.
- Resilient under pressure with a blend of commercial and technical acumen.
- Proficient in English (B2/C1) with advanced customer communication skills.
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