Lead Operator

7 days ago


Hangzhou, Zhejiang, China ResMed Full time

Transforming Care, One Conversation at a Time

ResMed is a global leader in connected devices and digital health, dedicated to helping millions of people sleep, breathe, and live better lives. As a key member of our Sleep and Respiratory Care team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

About the Role:

  1. Provide top-notch customer service, responding to inquiries and resolving issues in a timely and professional manner.
  2. Utilize your sales expertise to drive conversions and meet sales targets, while maintaining a deep understanding of our products and services.
  3. Collaborate with cross-functional teams to achieve sales and customer satisfaction goals.
  4. Stay up-to-date on product knowledge and platform-specific requirements to ensure seamless customer interactions.
  5. Engage in proactive communication with customers, addressing their needs and concerns through various channels.
  6. Work closely with customer service managers to achieve team objectives and contribute to a positive work environment.

About You:

  1. You possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  2. You have a strong background in sales or customer service, with a proven track record of success.
  3. You are a quick learner, with a passion for staying up-to-date on industry trends and product knowledge.
  4. You are a team player, with a positive attitude and a commitment to delivering exceptional results.

At ResMed, we're dedicated to creating a diverse and inclusive culture that fosters innovation, creativity, and growth. If you're passionate about transforming care and making a meaningful impact, we invite you to join our team and embark on a rewarding career journey.



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