Sales Director for Event Booking Center

4 weeks ago


Suzhou, Jiangsu, China Marriott International Full time

Job Summary

As a Sales Director for Event Booking Center, you will lead and manage activities related to sales functions for properties within a region, focusing on building long-term, value-based customer relationships to achieve property sales objectives. You will achieve personal booking goals and make recommendations on booking goals for direct reports.

Candidate Profile

Education and Experience

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 3 years of experience in sales and marketing or a related professional area.

OR

• A 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 1 year of experience in sales and marketing or a related professional area.

Core Work Activities

Driving Sales Opportunities to Maximize Revenue

• Conduct targeted account research to determine potential.

• Solicit and qualify existing and new accounts whose business opportunities meet company criteria.

• Identify, qualify, and solicit new group business to achieve personal revenue goals, while maintaining brand integrity.

• Understand competitors' strengths and weaknesses, and know how to sell against them.

• Provide positive and aggressive leadership to ensure maximum revenue potential, setting an example with personal booking goals.

• Recommend booking goals for sales team members for properties within the region.

• Participate in sales calls with members of the sales team to acquire new business and/or close on business.

• Execute and support the operational aspects of business booked, including generating proposals, writing contracts, and customer correspondence.

Analyzing & Reporting on Sales and Financial Data

• Analyze market information using sales systems and implement strategy to achieve financial room and catering goals for each property.

• Assist Revenue Management with completing accurate six-period projections.

• Review sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

• Display leadership in guest hospitality, exemplifying customer service and creating a positive example for guest relations.

• Interact with guests to obtain feedback on product quality and service levels.

• Meet with guests during pre- and post-convention meetings to obtain feedback on quality of product, service levels, execution against contract, and overall satisfaction.

• Execute and support the company's customer service standards.

• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gain understanding of each property's primary target customer and service expectations; serve the customer by understanding their business, business issues, and concerns, to offer better business solutions both prior to and during the program/event.

Building Successful Relationships

• Develop and manage relationships with key stakeholders, both internal and external.

• Work collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

• Work with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.

• Attend customer events, trade shows, and sales missions to maintain, build, or develop key relationships with GSO managers and customers.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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