Head of Fraud Operations Support

4 weeks ago

Guangzhou, Guangdong, China HSBC Full time
Job Description

HSBC is seeking an experienced professional to fill the role of Head of Fraud Operations Support. This position is responsible for ensuring the effective implementation and execution of fraud capabilities and controls to achieve business objectives.

Key Responsibilities
  • Develop and implement global standards and best practices for fraud operations.
  • Ensure the development of procedures and standards to deliver optimum business performance and strong control environments.
  • Conduct enhanced FLOD health checks and direct remediation efforts to ensure risk mitigation.
  • Direct and monitor operational risk activities, including BRCM and RCA assurance testing.
  • Implement fraud operational best practices and standards within assigned regions and countries.
  • Ensure group fraud standards and policies are implemented effectively and efficiently at the regional and country levels.
  • Provide subject matter expertise in the deployment and strengthening of global fraud standards within ASP.
Requirements
  • Seven to ten years of experience managing within operations.
  • Proven track record as a consultant or project manager with deep skills and experience related to strategy development and problem-solving.
  • Knowledge of fraud typologies and operating rhythms is preferred but not essential.
  • Excellent knowledge of the change process, project lifecycle, and consulting tools and techniques.
  • Highly developed conceptual skills and analytical skills to craft and execute sophisticated hypothesis-driven analysis.
  • High energy and results-oriented as both an individual contributor and as a member of a team.
  • High degree of professionalism and integrity.
  • Ability to rapidly form effective relationships and achieve influence at senior levels in the organization.
  • Strong working knowledge of multiple functional areas in an operational or consulting capacity.
  • Strong stakeholder communication and interpersonal skills.
  • Financial acumen and ability to develop business cases.
  • Excellent facilitation and leadership skills.
  • Excellent negotiation, influence, mediation, and conflict management skills.
  • Excellent English written and verbal communication skills.
  • Demonstrated ability to build relationships with key stakeholders and senior leaders.
  • Strong capability for working across cultures and in matrixed organizational structures.
  • Understanding and translating change delivery strategy into own team and aligning directions accordingly.
  • Knowledge and experience using technology solutions and workflow tools.
  • Demonstrated ability to quickly develop an understanding of customer needs and wants.
  • Exposure to target business and operating models and transformation business case models.
What We Offer

HSBC offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

This role is a great opportunity for an experienced professional to join a dynamic team and contribute to the success of HSBC.

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