IT Technical Specialist

2 weeks ago

Shanghai, Shanghai, China INVISTA Full time

About This Role

As an IT Technical Specialist at INVISTA, you will play a key role in providing technical expertise to ensure successful IT project delivery and high-quality day-to-day application support.

This role will partner with various IT teams and business capabilities within INVISTA and across other Koch companies to solve complex problems and rapidly deliver IT solutions.

Your Key Responsibilities

  • Work with internal customers, IT staff, and external parties to identify, design, and implement technical solutions that support our business and operation.
  • Understand existing and emerging technologies to drive application roadmaps that align with IT vision in support of corporate vision.
  • Network across different teams in sites to understand direction, key challenges that can be addressed through new digital technology, and seek to solve problems with IT technologies and solutions.
  • Apply a DevOps approach to deliver a portfolio of applications, interfaces, and data analytics (SaaS, third-party software, and internal applications) interacting with business partners, understanding their requirements, and executing on solutions to meet their needs.
  • Demonstrate a high level of initiative to drive and achieve improvement opportunities focusing on root cause analysis to enable self-serve, automation, eliminating old process and technologies, and continuous optimization of our long-term valued systems.
  • Proactively identify areas of risk and improvement opportunities to prevent issues or optimize support experience.
  • Coordinate with other IT and business partners to perform routine maintenance such as patches, upgrades, changes releases, etc., with reduced impact to the business.
  • Participate in an on-call support rotation which provides technical support twenty-four hours a day for critical issues.
  • Effectively manage the communication with business partners and project stakeholders from different levels of organization.

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