Technical Service Manager-Onsite Service Poultry
19 hours ago
We are seeking a highly skilled Technical Service Manager to join our team at Nutreco. As a key member of our organization, you will be responsible for providing technical support to our customers in the poultry industry.
Key Responsibilities- Technical Support
As a Technical Service Manager, you will be the primary point of contact for our customers in the poultry industry. You will be responsible for providing technical guidance and support to our customers, including routine technical support and direct farm contact.
You will also be responsible for interpreting field data and providing feedback to our customers on housing, transport, equipment, nutrition, and related matters. Additionally, you will document customer requirements and provide technical guidance related to sales strategy and proposals.
- Value Selling
You will be responsible for asking questions that uncover implied needs and developing those needs. You will build value for our customers by investigating to uncover explicit needs and develop those needs. You will demonstrate our company's capability by explaining how our products and services match a customer's explicit needs.
You will also support the feasibility of standard, customized, partnerships alternatives of new approaches for offered products and services, viewing its optimization and improvement.
- Knowledge Sharing
You will introduce new solutions and concepts to our customers. You will manage a program of communication to the animal breeding industry through in-house publications and press articles. You will prepare technical presentations and demonstrate how a product meets client needs.
You will also contribute to sales meetings by providing a deeper understanding of solutions workings or applications, as well as of product limitations and non-traditional product usage. You will facilitate in training for internal sales professionals and on-site technical training for customers.
- Process Optimization
You will develop, monitor, and update written standard operating procedures and process control strategies. You will support other organization functions, such as engineering, manufacturing, or quality control, to identify user and/or design problems.
- Tools
You will coordinate, execute, maintain, and/or improve various administrative sales processes and systems, in line with the applicable way of working to ensure an efficient and effective sales administration compliant with policies and regulations.
You will record the outcome of a sales call and plan future actions that move the sale towards a successful conclusion – including additional investigation (needs identification) where necessary.
- Management Information
You will provide insights to management on request, or own initiative, regarding quantitative and qualitative developments within your area of sales/expertise, based on reporting guidelines, and ensure all information is appropriately stored and updated, so that management and/or relevant stakeholders are able to make (timely) decisions and determine or adjust sales decisions and strategy.
- Internal Networking
You will be responsible to maintain and build your own product and technical knowledge in relevant product categories by taking local & global technical trainings and by collaborating with the sales team, product development, and Global Innovation.
You will also prepare and quote customers, in order to advise customers appropriately and to conclude the sale of product.
- Projects
You may participate in various sales and customer service related projects in your area and contribute to project results.
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