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Technical Account Manager
1 month ago
Are you ready to take your career to the next level in the cloud industry? We're seeking a highly skilled Technical Account Manager to join our team at Amazon Connect Technology Services (Beijing) Co., Ltd.
About the RoleAs a Technical Account Manager, you will play a critical role in fostering the success of our customers across various industries. You will serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.
Key Responsibilities- Act as a single point of contact for Enterprise Support customers
- Make recommendations on how new AWS offerings fit into the company strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
- Champion and advocate for customer requirements within AWS
- Participate in customer-requested meetings (onsite or via phone)
- Have access to and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work with some of the leading technologists around the world
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
- Be available in non-business hours to handle urgent issues
- 5+ years of experience in design/implementation/operations/consulting with distributed applications
- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
- Experience as a technical lead, internally or externally in a customer-facing role
- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
- Master's Degree or PhD in Engineering or a related STEM field
- Proven experience working with large enterprise customers
- Background in a 24x7 operational services or support environment
- Track record in influencing management in technical, operational, and strategic decisions
- Hands-on experience with AWS services and/or other cloud offerings
We are open to hiring candidates to work out of one of the following locations:
Beijing, 11, CHN
