Technical Customer Success Manager APAC

4 weeks ago

Beijing, Beijing, China GeoEdge Full time
About GeoEdge

GeoEdge is a cybersecurity company that specializes in protecting ad platforms, app developers, website owners, and users from bad ads. Our team is dynamic and friendly, and we thrive on challenges because we know that cyber challenges never rest – and neither do we.

Job Description

We are seeking a highly motivated and experienced Customer Success Manager to join our team in China. As a Customer Success Manager, you will oversee all Account Management initiatives in the APAC regions, including China, Korea, Southeast Asia, and Australia. Your primary responsibility will be to build strong customer relationships, understand business objectives, and provide strategic guidance to achieve their goals.

Key Responsibilities:
  • Act as a trusted advisor to customers by utilizing your deep understanding of GeoEdge's solutions to help achieve customers' business goals.
  • Collaborate with internal teams, including product management, support, and sales, to find and provide the best possible solutions.
  • Build a long-lasting relationship with the customer, both remotely and face-to-face, while serving as the account technical and product POC.
  • Translate, adapt, and customize presentations and promotional materials to resonate with diverse audiences and regional preferences.
  • Business Development: Foster robust relationships with potential clients and facilitate the progression of opportunities within our sales pipeline.
  • Provide training and education on our products and new features through demos, webinars, and training.
  • Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
  • Work with internal stakeholders to support and drive successful renewals.
  • Proactively manage client relationships, meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
  • Develop individual account reviews for each customer to ensure adoption, expansion, and loyalty across your portfolio of customers.
  • Stay up-to-date on industry trends and best practices and share knowledge and insights with the team.
Requirements:
  • 3+ years of tech B2B SaaS customer success, or working for a large ad exchange or account management experience working with mid-to-large enterprise-level accounts.
  • Ability to understand customer needs and requirements and translate them into actionable items and plans for the company's internal stakeholders.
  • An analytical disposition, comfortable digging through data, manipulating it in Excel, and drawing out impactful insights for clients.
  • You're curious and tech-savvy, enjoy deep diving into technical details, and have the ability to demonstrate your technical depth and skills.
  • Excellent communicator, native Chinese proficiency with fluent spoken and written English.
  • Problem-solving skills: you're a natural troubleshooter and process-oriented.
  • Experience working in the AdTech space – Must have.

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