AdTech Customer Success Manager
1 month ago
We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team in China.
As a key member of our AdTech company, you will be responsible for overseeing all Account Management initiatives in the APAC regions. You will build strong customer relationships, understand business objectives, and provide strategic guidance to achieve their goals.
The ideal candidate will possess excellent communication skills, native Chinese proficiency with fluent spoken and written English, and experience working in the AdTech space. If you have 3+ years of tech B2B SaaS customer success or account management experience, we want to hear from you
Responsibilities:
- Serve as a trusted advisor to customers by utilizing your deep understanding of GeoEdge's solutions to help achieve customers' business goals.
- Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions.
- Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
- Translating, adapting and customizing presentations and promotional materials to resonate with diverse audiences and regional preferences.
- Business Development: Fostering robust relationships with potential clients and facilitating the progression of opportunities within our sales pipeline.
- Provide training and education on our products and new features through demos, webinars and training.
- Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
- Work with internal stakeholders to support and drive successful renewals.
- Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
- Develop individual account reviews for each customer to ensure adoption, expansion, and loyalty across your portfolio of customers.
- Stay up to date on industry trends and best practices and share knowledge and insights with the team.
Your Ideal Salary: Estimated $80,000 - $120,000 per annum, based on location and industry standards.
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