Customer Success Manager
3 weeks ago
Clarivate is seeking a highly skilled and experienced Customer Success Manager to join our Academic and Government APAC team in Beijing/Shanghai. This is an exciting opportunity to work with our flagship products and services, driving value realization, growth, and renewals for our customers.
About the Role
- Lead customers in the application of Clarivate products and services to meet their desired business outcomes.
- Partner with the wider Clarivate Customer Success team to define and execute an account strategy that supports customers and Clarivate's business goals.
- Act as a trusted advisor to customers, staying up to date on the ever-evolving state of technology, including both technology that is inside Clarivate, and in complementary/competitive fields outside of Clarivate.
Key Responsibilities
- Drive product adoption and usage analysis, retention strategies, and renewal planning.
- Collaborate with the account team to define and execute an account strategy that supports customers and Clarivate's business goals.
- Develop and maintain strong relationships with customers, understanding their business needs and goals.
Requirements
- 3+ years of experience in solutions consulting, technical consulting, technical customer success, or other customer-facing technical roles.
- Ability to bring together observations, knowledge, and data to identify technical challenges and solve customer problems.
- Strong verbal and written communication skills, with the ability to articulate complex technical concepts to customers of all technical backgrounds.
About Clarivate
Clarivate is a global leader in providing trusted insights and analytics that enable research and innovation. Our products and services help customers make informed decisions, drive growth, and achieve success in their fields.
Work Environment
This is a hybrid position, working in the office up to 3 days a week. We offer a flexible work schedule, allowing you to create your own work-life balance.
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