Parts Sales Representative

2 weeks ago


Beijing, Beijing, China Thermo Fisher Scientific Full time
Job Description

The role of a BEA Service Parts Sales Representative at Thermo Fisher Scientific involves a range of responsibilities related to sales and customer service in the field of service parts.

Key Responsibilities:
  1. Sales and Customer Service: A BEA Service Parts Sales Representative generates sales of service parts to customers, effectively communicating with customers, understanding their needs, providing product information, and offering appropriate solutions to meet their requirements.
  2. Product Knowledge: Deep understanding of the service parts offered by BEA, including knowledge of different types of parts, their features, and compatibility with various equipment or systems.
  3. Order Processing: Efficiently processing customer orders, ensuring accuracy in product selection, pricing, and shipping details.
  4. Relationship Building: Building strong and long-lasting relationships with customers is crucial for success in this role, proactively engaging with existing customers to understand their ongoing needs, identify upselling or cross-selling opportunities, and provide exceptional service to enhance customer satisfaction and loyalty.
  5. Sales Targets and Reporting: Meeting or exceeding sales targets is an important aspect of this role, developing sales strategies, monitoring sales performance, analyzing market trends, and preparing regular reports to track progress and identify areas for improvement.
  6. Collaboration: Effective collaboration with internal teams such as marketing, product management, and technical support is essential, working closely with these teams to stay updated on product knowledge, promotional activities, and industry trends.

This role requires a strong understanding of the service parts offered by BEA and the ability to effectively communicate with customers to meet their needs.



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