Order Solutions Specialist

3 weeks ago

Suzhou, Jiangsu, China Flowserve Full time

Role Summary:

This role acts as the primary contact person and problem solver for technical issues related to our liquid pump portfolio for various function teams. The ideal candidate will have in-depth knowledge of all aspects of the liquid pump portfolio in Refinery, Chemical, and General industries. They will be in direct communication and contact with different BU's engineering teams for technical issues and will work with cross-regional and international function teams. This role is crucial in ensuring customer requests and orders are processed to meet or exceed quality requirements and expectations.

Main Duties and Responsibilities:

  • Investigate project/capital equipment proposals, develop justification, prepare requests for expenditure, acquire equipment, install equipment, and ensure that justification goals are achieved.
  • Support proposal activities, including conducting pre-engineering work to determine technical scope, engineering labor, risk analysis, and product selection to meet or exceed customer requirements.
  • Localize new products or key parts and serve as the key contact person for all technical issues related to technical documents, production processes, and customer service.
  • Review and clarify customer complete technical specifications and raise deviations and suggest modifications where required. Perform detailed layout and mechanical design, including conducting routine engineering analysis, design calculation, and simulation.
  • Prepare on-time and high-accuracy order documents and drawings, including customer submittal documents, supplier documents review, and fabrication documents or drawings. Ensure customer satisfaction and provide rework or resubmittal documentation in agreed-upon cycles to obtain approvals.
  • Select components and assemblies to ensure compliance with project specifications, including mechanical seals, seal auxiliary systems, drivers, and other specified components. Develop completed bills of materials and other technical documentation for all 'build-to-order' and 'configure-to-order' products as required to release orders to procurement and production.
  • Perform root cause analysis and propose solutions considering safety, quality, productivity, cost, and shipment on time.
  • Timely upload and update technical documents and drawings on specified document systems, manage own product and project documents in specified places without disclosing them to any third parties.
  • Continuously improve areas in the engineering role to reduce project delivery lead times, standardize engineering design, and achieve project cost savings.
  • Coordinate with internal and external parties on product and order issues and provide necessary support.
  • Be flexible to learn and work on different industries' pump products.
  • Take initiative for individual tasks assigned by the immediate supervisor.

Requirements & Qualification:

Education:

Bachelor's degree or above in electrical and mechatronics.

Language:

Written English: Excellent.

Spoken English: Excellent.

Knowledge, Skills & Abilities:

  • Good knowledge and experience in liquid pump products design and manufacture in Refinery, Chemical, and General industries with 3+ years of related working experience.
  • Good experience in pump, seal, and system, motor, heat exchanger, valves, instrumentation, and other buy-outs selection and application.
  • Good skills on computer-assisted design/3-dimensional design, usual office software, and AutoCAD (2D or 3D plot software).
  • Good collaborative interpersonal skills.
  • Good experience in MRP systems like Oracle or SAP.
  • Excellent knowledge in manufacture, parts, and components drawing design, BOM preparation.
  • Excellent skills on root cause analysis, pump performance review, and judgment.

Attitude/Personality:

Ethical, curious, positive, steadiness, careful.

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