Customer Service Representative
1 month ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Molex. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order fulfillment, and maintaining strong relationships with our customers.
Key Responsibilities
- Review and process new orders, ensuring accuracy and timely delivery
- Manage customer web portal information and maintain accurate records
- Maintain third-party customer master data and ensure data integrity
- Analyze daily demand and confirm delivery schedules with customers
- Arrange shipments according to inventory, customer requests, and shipping modes, and track shipments
- Respond to customer inquiries in a timely and professional manner, ensuring customer satisfaction
- Manage NPI orders and shipments, and coordinate with cross-functional teams
- Set up new business modes for handling end customers and collaborate with customer audit and training requirements
- Work with project managers and cross-functional teams to ensure readiness for new projects and relevant testing
- Follow up on RMA/RGA and collaborate with QA, WH, customs, and planners
- Provide payment support and ensure seamless customer experience
Requirements
- Bachelor's degree
- At least 3 years of similar working experience
- Fluent oral English, good listening, reading, and writing skills
- ERP application skills, good Excel application skills, and data analysis skills
- Good communication skills
- Sense of urgency, accountability, strong learning ability, and ability to work under pressure
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