Customer Service Representative

1 month ago


Dongguan, Guangdong, China Molex Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Molex. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order fulfillment, and maintaining strong relationships with our customers.

Key Responsibilities

  • Review and process new orders, ensuring accuracy and timely delivery
  • Manage customer web portal information and maintain accurate records
  • Maintain third-party customer master data and ensure data integrity
  • Analyze daily demand and confirm delivery schedules with customers
  • Arrange shipments according to inventory, customer requests, and shipping modes, and track shipments
  • Respond to customer inquiries in a timely and professional manner, ensuring customer satisfaction
  • Manage NPI orders and shipments, and coordinate with cross-functional teams
  • Set up new business modes for handling end customers and collaborate with customer audit and training requirements
  • Work with project managers and cross-functional teams to ensure readiness for new projects and relevant testing
  • Follow up on RMA/RGA and collaborate with QA, WH, customs, and planners
  • Provide payment support and ensure seamless customer experience

Requirements

  • Bachelor's degree
  • At least 3 years of similar working experience
  • Fluent oral English, good listening, reading, and writing skills
  • ERP application skills, good Excel application skills, and data analysis skills
  • Good communication skills
  • Sense of urgency, accountability, strong learning ability, and ability to work under pressure


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