Customer Service Representative
2 months ago
The Allegro team is passionate about providing innovative solutions that drive progress towards a safer and more sustainable future. With over 30 years of experience in developing advanced semiconductor technology, our mission is to deliver intelligent solutions that make a meaningful impact.
Job Summary:
We are seeking a highly skilled Customer Service / Sales Administration Representative to join our team. As a key member of our customer-facing team, you will be responsible for interacting with our manufacturer representatives, distributors, customers, and direct sales force.
Key Responsibilities:
- Communicate daily with Allegro's customers/distributors in China via phone and email.
- Manage orders from entry to delivery, including PO audit support.
- Coordinate logistics, from standard orders to samples, RMA, and more.
- Maintain customer profiles, from new account creation to closure, and EDI engagement.
- Provide accurate sales forecasts using analysis methods/tools and system updates in real-time.
- Coordinate accounts receivable, from invoice matching to payment close.
- Track POS and inventory with both direct customers and distributors.
- Handle customer complaints and provide solutions and alternatives within time limits.
- Coordinate with territories to transfer business from CP to delivery.
- Manage opportunity tracking database/CRM system.
- Coordinate documentation requests internally and externally.
- Build relationships and trust with customers through open communication.
- Identify and assess customer needs to achieve satisfaction and scorecard grades.
- Organize and lead delivery topic meetings if needed.
- Engage with key customers through meaningful meetings and visits.
Essential Requirements:
- Bachelor's degree
- Working experience in semiconductor corp. as Inside Sales or Customer Service is a plus
- Good oral and written English is a must
- Proficient computer skills (MS Word, Excel, PowerPoint, Outlook)
- Good organizing and planning skills
- Excellent communication and interpersonal skills
- Ability to work under pressure with a willing-to-learn and 'can do' attitude
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