Customer Service Representative

2 months ago


Dongguan, Guangdong, China Allegro MicroSystems Full time

The Allegro team is passionate about providing innovative solutions that drive progress towards a safer and more sustainable future. With over 30 years of experience in developing advanced semiconductor technology, our mission is to deliver intelligent solutions that make a meaningful impact.

Job Summary:

We are seeking a highly skilled Customer Service / Sales Administration Representative to join our team. As a key member of our customer-facing team, you will be responsible for interacting with our manufacturer representatives, distributors, customers, and direct sales force.

Key Responsibilities:

  • Communicate daily with Allegro's customers/distributors in China via phone and email.
  • Manage orders from entry to delivery, including PO audit support.
  • Coordinate logistics, from standard orders to samples, RMA, and more.
  • Maintain customer profiles, from new account creation to closure, and EDI engagement.
  • Provide accurate sales forecasts using analysis methods/tools and system updates in real-time.
  • Coordinate accounts receivable, from invoice matching to payment close.
  • Track POS and inventory with both direct customers and distributors.
  • Handle customer complaints and provide solutions and alternatives within time limits.
  • Coordinate with territories to transfer business from CP to delivery.
  • Manage opportunity tracking database/CRM system.
  • Coordinate documentation requests internally and externally.
  • Build relationships and trust with customers through open communication.
  • Identify and assess customer needs to achieve satisfaction and scorecard grades.
  • Organize and lead delivery topic meetings if needed.
  • Engage with key customers through meaningful meetings and visits.

Essential Requirements:

  • Bachelor's degree
  • Working experience in semiconductor corp. as Inside Sales or Customer Service is a plus
  • Good oral and written English is a must
  • Proficient computer skills (MS Word, Excel, PowerPoint, Outlook)
  • Good organizing and planning skills
  • Excellent communication and interpersonal skills
  • Ability to work under pressure with a willing-to-learn and 'can do' attitude


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