Professional Development Supervisor
2 weeks ago
Professional Development Supervisor
The Professional Development Supervisor is responsible for creating a high-performance culture that fosters employee growth and development. This role involves coaching, guiding, and mentoring Training Matter Experts (TMEs) to achieve individual and team performance goals. The successful candidate will have a strong commitment to excellence in the Associates and Seller experience, a passion for employee development, and a keen interest in process improvement.
Key Responsibilities:
- Manages performance and behavior of 12-15 TMEs through effective 1:1 meetings, coaching, and mentorship.
- Implements performance goals, monitors, and evaluates against pre-set goals, and implements action plans to resolve performance barriers as needed.
- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
- Ensures TMEs have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
- Attends training calls and reviews the capacity file weekly to assign the right support to trainees based on ratio.
- Schedules reviews, monitors adherence, time-off planning, and attendance.
- Submits permission access requests for all directs.
- Conducts Andon Cord interaction audits and provides coaching to improve performance.
- Maintains a positive and professional demeanor always portraying the company in a positive manner and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
BASIC QUALIFICATIONS:
- Experience analyzing data and best practices to assess performance drivers.
- Experience conducting seller interaction audits and providing coaching to improve performance.
- Experience implementing performance goals, monitoring, and evaluating against pre-set goals and implementing action plans to resolve performance barriers as needed.
PREFERRED QUALIFICATIONS:
- Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
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