Hotel Reservation Specialist
1 week ago
Job Summary
We are seeking a skilled Hotel Reservation Specialist to join our team at Marriott International. As a key member of our front desk team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.
Key Responsibilities
- Verify availability of room types and rates
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Input and access data in reservation system
- Follow proper escalation procedures when addressing guest concerns
Requirements
- Familiarity with hotel reservation systems
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
About Marriott International
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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