Hotel Reservation Specialist

1 week ago


Yantai, Shandong, China Marriott International Full time

Job Summary

We are seeking a skilled Hotel Reservation Specialist to join our team at Marriott International. As a key member of our front desk team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

Key Responsibilities

  • Verify availability of room types and rates
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Input and access data in reservation system
  • Follow proper escalation procedures when addressing guest concerns

Requirements

  • Familiarity with hotel reservation systems
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment

About Marriott International

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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