Hotel Reservation Clerk

3 weeks ago


Yantai, Shandong, China Marriott International Full time

Responsibilities

As a key member of our team, you will manage all reservation requests and changes, ensuring seamless guest experiences. Analyze reservation needs to identify suitable room types, verify room availability, and explain hotel policies. Utilize data entry skills to input and access reservation information in our systems.

Maintain a high level of professionalism, adhering to company policies and procedures. Ensure confidentiality, protect company assets, and prioritize guest and colleague well-being. Display excellent communication skills, welcoming guests and addressing their needs with empathy and understanding.

Develop positive working relationships with colleagues, supporting the team to achieve common goals. Stay up-to-date on quality assurance expectations and maintain accurate records of tasks and activities.

At Marriott International, we value diversity and create an inclusive environment. We are committed to equal opportunities and non-discrimination.



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