Business Support Specialist Asset Management Expert

1 month ago


Suzhou, Jiangsu, China MAHLE Full time
Job Summary

We are seeking a highly skilled Business Support Specialist to join our Asset Management team. As a key member of our team, you will be responsible for providing expert support for the operation of our S/4 HANA template, including IT ticket system handling and SAP GRC authorization request processing.

Key Responsibilities
  • Support the operation of the S/4 HANA template via IT ticket system handling and solving, and SAP GRC authorization request processing.
  • Participate and execute test cases during our global regression tests and the yearly OPRAmobile updates.
  • Support the Asset Management RPS during the deployment Hypercare phase, solve existing issues, and transfer open topics into JIRA (project management tool) or IT ticket system.
  • Communicate changes and updates within the template to local key users and take care of requests from plants.
  • Yearly training of local key users (template updates or process content refreshing).
  • Participate in regular meetings with the Asset Management template team.
Requirements
  • Solid understanding of cross-functional processes, including implementation in SAP systems, ideally in S/4 HANA.
  • Extensive knowledge of business unit processes in the Asset Management environment.
  • Preferable knowledge of Asset Management special applications OPRAmobile and pit-FM.
  • Previous experience in IT support roles that include ticket tracking, customer support, etc.
  • Safe handling of known IT applications (M365).
  • Independent, structured, solution-oriented, and proactive way of working.
  • Team spirit, conceptual thinking, interested in training others and knowledge sharing.
  • Very good communication skills and team spirit.
  • Good command of written and spoken English.


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