Business Support Specialist Asset Management Expert
1 month ago
We are seeking a highly skilled Business Support Specialist to join our Asset Management team. As a key member of our team, you will be responsible for providing expert support for the operation of our S/4 HANA template, including IT ticket system handling and SAP GRC authorization request processing.
Key Responsibilities- Support the operation of the S/4 HANA template via IT ticket system handling and solving, and SAP GRC authorization request processing.
- Participate and execute test cases during our global regression tests and the yearly OPRAmobile updates.
- Support the Asset Management RPS during the deployment Hypercare phase, solve existing issues, and transfer open topics into JIRA (project management tool) or IT ticket system.
- Communicate changes and updates within the template to local key users and take care of requests from plants.
- Yearly training of local key users (template updates or process content refreshing).
- Participate in regular meetings with the Asset Management template team.
- Solid understanding of cross-functional processes, including implementation in SAP systems, ideally in S/4 HANA.
- Extensive knowledge of business unit processes in the Asset Management environment.
- Preferable knowledge of Asset Management special applications OPRAmobile and pit-FM.
- Previous experience in IT support roles that include ticket tracking, customer support, etc.
- Safe handling of known IT applications (M365).
- Independent, structured, solution-oriented, and proactive way of working.
- Team spirit, conceptual thinking, interested in training others and knowledge sharing.
- Very good communication skills and team spirit.
- Good command of written and spoken English.
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