Sales Support Specialist

4 weeks ago


Suzhou, Jiangsu, China Wärtsilä Full time

Sales Support Role

At Wärtsilä, we are seeking a skilled Sales Support professional to join our team. As a Sales Support Specialist, you will play a crucial role in ensuring the quality and speed of response for continued high-quality customer service.

Key Responsibilities

  • Provide timely and qualified responses to customer RFQs, tenders, and projects.
  • Ensure proposed solutions are technically feasible and meet customer requirements.
  • Manage bids, evaluate inquiries, and prepare cost calculations according to agreed targets.
  • Perform technical assistance to Sales and customers.
  • Present and explain service offers, and participate in the selling process towards the customer.
  • Be a proactive partner of the customer before and during the offering process, follow up on tenders, and strive for closing orders.
  • Support other departments and share information.
  • Demonstrate QEHS commitment.
  • Check that customer, installation, equipment, and material are created and extended in SAP.
  • Create orders in SAP, according to PO from the customer and information from the sales responsible.
  • Send confirmations to the customer.

Requirements

  • Bachelor's degree, knowledge of the industrial industry.
  • 3+ years in sales/sales support/project management.
  • Computer literate with competent knowledge of MS Office.
  • Effective communication skills and delivering projects remotely using virtual meeting tools.
  • Business mindset.
  • Excellent attention to detail.
  • Ability to work as part of a team.
  • Fluency in Mandarin and English language, both verbal and written.
  • Some travel is required to meet with customers domestically.

About Wärtsilä

We at Wärtsilä believe in empowerment, ownership, and taking responsibility for our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in being your own true self to accomplish more. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.



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