
Service Desk Professional
4 days ago
About the Role:
We are seeking a skilled Service Desk Professional to provide exceptional support to our customers. As a Service Desk Professional, you will be the primary point of contact for customer inquiries, resolving issues and concerns in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries and requests via phone, email, or chat.
- Analyze and resolve customer issues using technical expertise and problem-solving skills.
- Document and maintain accurate records of customer interactions and resolutions.
- Collaborate with internal teams to ensure seamless resolution of customer issues.
- Stay up-to-date with product knowledge and industry trends to provide informed support.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 2 years of experience in customer-facing roles, preferably in an IT or technical support setting.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Familiarity with IT service management frameworks and tools.
What We Offer:
- Competitive salary and benefits package.
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