Inside Sales Officer

4 days ago


Shenzhen, Guangdong, China Arrow Electronics, Inc. Full time
Job Description

As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our valued clients. Your primary focus will be on processing routine and smaller customer orders accurately and timely, ensuring that all relevant details are reviewed and verified prior to order entry.

You will work closely with shared services teams to resolve any complex issues that may arise, and review backlog reports regularly to determine the most effective way to fulfill orders while balancing product cost, customer delivery expectations, and vendor availability.

In addition to order processing, you will also be responsible for meeting customer service agreements established in SOW, responding promptly and professionally to customer requests for information related to orders and RMA's, and documenting all customer requests for product returns or maintenance cancellations in our Oracle ERP system.

You will maintain control of open backlog orders, service requests, and RMA's from entry through billing, and research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight, and tax code discrepancies.

This role requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. If you have a strong background in sales support and customer service, and are looking for a challenging and rewarding role, we encourage you to apply.



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