Sales Support Team Member

7 days ago


Shenzhen, Guangdong, China Arrow Electronics, Inc. Full time
Job Description

We are seeking a highly skilled Customer Service Officer to join our Sales Support team at Arrow Electronics, Inc. In this role, you will be responsible for delivering exceptional customer experiences, managing customer orders, and collaborating with internal teams to drive sales growth and customer satisfaction.

Responsibilities
  • Manage customer orders from receipt to delivery, ensuring accurate processing and timely shipping.
  • Respond to customer inquiries via phone, email, or in-person, providing solutions to their needs and concerns.
  • Collaborate with internal teams, including sales, logistics, and warehouse personnel, to resolve customer issues and improve overall customer satisfaction.
  • Process customer returns, exchanges, and refunds in accordance with company policies and procedures.

Requirements
  • 1 year of experience in customer service, order management, or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Familiarity with CRM software and other technical tools.


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