
Client Support Specialist
4 days ago
Job Summary:
We are seeking a highly skilled Client Support Specialist to join our team. As a Client Support Specialist, you will provide exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide proactive and reactive support to clients via phone, email, or chat.
- Analyze and resolve client issues using technical expertise and problem-solving skills.
- Document and maintain accurate records of client interactions and resolutions.
- Collaborate with internal teams to ensure seamless resolution of client issues.
- Stay up-to-date with product knowledge and industry trends to provide informed support.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 2 years of experience in customer-facing roles, preferably in a business or commercial setting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with CRM software and other customer service tools.
What We Offer:
- Competitive salary and benefits package.
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