Client Support Specialist

4 days ago


Shenzhen, Guangdong, China Arrow Electronics, Inc. Full time

Job Summary:

We are seeking a highly skilled Client Support Specialist to join our team. As a Client Support Specialist, you will provide exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide proactive and reactive support to clients via phone, email, or chat.
  • Analyze and resolve client issues using technical expertise and problem-solving skills.
  • Document and maintain accurate records of client interactions and resolutions.
  • Collaborate with internal teams to ensure seamless resolution of client issues.
  • Stay up-to-date with product knowledge and industry trends to provide informed support.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum 2 years of experience in customer-facing roles, preferably in a business or commercial setting.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Familiarity with CRM software and other customer service tools.

What We Offer:

  • Competitive salary and benefits package.


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