
Arrow Electronics Representative
4 days ago
The Customer Service Officer will be responsible for providing exceptional customer service and sales support to both internal and external customers. Key responsibilities include:
• Providing expert internal and external customer service and sales support to meet business objectives and drive sales growth.
• Managing the Order to Invoice Process, including order entry, value-added order entry, and follow-up. This involves setting up new customer accounts, maintaining contract pricing information, and ensuring accurate order fulfillment.
• Collaborating with the sales team to support direct customer contact within Planned Demand and Quality Assurance processes. This includes coordinating e-Compass and Forecast Response reports, managing Dropped Part and New Part reports, and handling branch service requests.
• Assisting Inside Sales with Quote to Order objectives, loading SDT quotes under 50 line items, forwarding quotes in PDF format, and monitoring PM views. You will also be responsible for ordering samples and coordinating contract signature completion with legal.
Qualifications:
Typically requires a 2-year degree and 2-4 years of experience or High school graduate with equivalent related experience. May require specific certifications.
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Sales Representative
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Inside Sales Representative
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