Customer Account Manager

5 days ago

Shanghai, Shanghai, China GE Aerospace Full time CN¥120,000 - CN¥240,000 per year
Job Description SummaryThe Lead Customer Order & Fulfillment Specialist role offers the rare opportunity of a Lead Professional Band position in the Services division of GE Aerospace. This role provides the exciting challenge of managing customer accounts and facilitating the execution and support of spare parts sales; the top revenue source for GE Aviation. Ideal platform for career progression into commercial roles of increasing responsibility across Commercial Engines, Services and Sales. Notable aspects of role include execution of commercial agreements and programs, communication of critical parts needs, order management, lean and process improvement, generating sales estimates, leading contract resources and support of digital tool development.Job Description

Essential Responsibilities:

  • Facilitates order management; support of order intake, training of customers on order methods and practices, resolution of order issues including eligible returns, billing disputes, shipping errors, etc.
  • Communication on order status and commit dates to customers; manages escalation internally on late or critical orders driving delays at customer overhaul facilities
  • Establishes spare part sales estimates for customers in collaboration with Sales Directors and Customer Program Managers to support critical business financial forecasts
  • Manages account relationships via frequent engagements, operations meetings, site visits, provisioning conferences, etc.
  • Executes commercial agreements and incentives; including customer discussions on increased sales, management of contract terms in business systems and facilitating delivery and billing for spare parts 
  • Support warehouse operations and order processing at primary and offsite locations
  • Ownership of spare part purchase lifecycle; necessary processes, tools and measurement systems to deliver optimized commerce experience
  • Contribute to development, implementation and maturity of digital products necessary to facilitate effective internal operations and external commerce experience for customers
  • Development of standard work and process refinements to improve efficiency of team
  • Collaborate with partner organizations to drive improvements across teams; better processes, communication and performance 
  • Oversight of purchased service personnel; including adherence to deliverables, business processes and continuous improvement initiatives

Required qualifications:

  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 8+ years work experience)
  • 6 years of experience in Services/Commercial/Engineering/Supply Chain/Finance

Desired characteristics:

  • Strong oral and written communication skills.
  • Demonstrated ability to analyze and resolve problems.
  • Ability to document, plan, market, and execute programs.
  • Established project management skills.
  • Digital product development experience.
  • Task and prioritization skills; management of multiple workstreams.
  • Lean Six Sigma accredited training or process improvement accomplishments.
  • Customer order and fulfillment experience.
  • Customer or supplier facing experience. 
  • Technical acumen; awareness of jet engine fundamentals.

Note: open to remote work arrangements or alternate locations.

Additional Information

Relocation Assistance Provided: No

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