Customer Service Product Manager(base KL)

5 days ago

Shanghai, Shanghai, China Bybit Full time CN¥300,000 - CN¥600,000 per year

About Bybit,

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

Operating duty:

  • Undertake the functional planning, design, and requirement management of CRM product lines (such as customer service backend, Salesforce) (C-end functionality and supporting management backend)
  • Responsible for closely collaborating with the internal business team of the company, building CRM and business flow systems, and being accountable for delivery results and business satisfaction
  • Explore the implementation and application of AI capabilities in the company's CRM and other product systems to enhance internal efficiency
  • Responsible for detailed product feature planning and product design, including but not limited to business requirement communication, writing PRD documents, functional process sorting, functional point sorting, logical judgment of each functional point, field sorting, etc., and assisting the R&D team in understanding and mastering requirements, designing system architecture, and arranging iteration plans.

Job requirements:

  • 3-5 years of product manager experience, possessing excellent communication and coordination skills
  • Proficient in using prototype design tools such as Axure and Mockplus, as well as process and mind mapping tools such as Visio and MindManager. Possess excellent PRD document writing skills, able to clearly articulate product logic and functional details.
  • Strong project management skills, able to effectively coordinate cross departmental resources, control project progress, promote smooth project delivery, good communication and coordination skills, team spirit, good at listening to requirements, coordinating interests of all parties to reach consensus.
  • Data driven thinking, familiar with data analysis methods and tools, able to solve problems and optimize products through data mining, possessing strong learning ability and innovation awareness, actively following industry trends, introducing new technologies and concepts to optimize products.
  • Experience in building or successfully implementing AI products is preferred
  • Those with experience in cryptocurrency exchanges are given priority consideration

This position is located in Kuala Lumpur.

  • Technical Customer Service Manager

    3 days ago

    Shanghai, Shanghai, China Ahlstrom Full time €60,000 - €120,000 per year

    Purpose of the jobIn Ahlstrom - Lab & Life Science Business we are serving products used in a large variety of everyday applications and we are known and recognized for providing superior service, reliability and high-quality products for Laboratory, Diagnostics and Bioprocess applications. We are investing in the Lifescience business and are looking for a...

  • Customer Service Manager-Luxury MNC

    5 days ago

    Shanghai, Shanghai, China Michael Page Full time $60,000 - $80,000 per year

    Shape and lead the customer experience for a prestigious global luxury brand.Join a global organization committed to excellence and continuous improvementAbout Our ClientThis is a well-established organisation in the retail industry, recognised for its high-quality products and commitment to customer satisfaction. Operating in Shanghai, the company values...

  • Customer Service Supervisor

    5 days ago

    Shanghai, Shanghai, China Markem-Imaje Full time $50,000 - $80,000 per year

    Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product...

  • Customer Service Supervisor

    5 days ago

    Shanghai, Shanghai, China Markem-Imaje Full time CN¥120,000 - CN¥180,000 per year

    Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product...

  • Customer Services Consultant

    3 days ago

    Shanghai, Shanghai, China OMP Full time CN¥120,000 - CN¥240,000 per year

    We're a game changer that optimizes supply chains of the world's leading companies with our very own smart software and services.Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? Ready to join a place where smart solutions meet human collaboration?Does this sound like you? Then you could be...

  • Services Product Marketing Manager

    3 days ago

    Shanghai, Shanghai, China KLA Full time CN¥400,000 - CN¥1,200,000 per year

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...

  • Customer Service Specialist

    5 days ago

    Shanghai, Shanghai, China Dow Full time CN¥900,000 - CN¥1,200,000 per year

    At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem...

  • Customer Engagement and Service Specialist

    3 days ago

    Shanghai, Shanghai, China Lectra Full time CN¥600,000 - CN¥1,200,000 per year

    INTRODUCTIONTextileGenesis , a Lectra Company , is a global company in Supply Chain Traceability domain for the fashion & textile industry . Headquarter in Amsterdam, we have presence in China ; India, Bangladesh, Turkey and Netherlands , UK and Colombia .Currently 4500+ textile companies are part of our traceability network and 75+ global brands run...

  • Technical Customer Service Engineer

    5 days ago

    Shanghai, Shanghai, China Ahlstrom Full time CN¥120,000 - CN¥240,000 per year

    Purpose of the jobIn Ahlstrom - Lab & Life Science Business we are serving products used in a large variety of everyday applications and we are known and recognized for providing superior service, reliability and high-quality products for Laboratory, Diagnostics and Bioprocess applications. We are investing in the Lifescience business and are looking for a...

  • Customer Service Representative

    5 days ago

    Shanghai, Shanghai, China Novonesis Full time CN¥60,000 - CN¥80,000 per year

    Are you ready for a new beginning?We need your talent, knowledge and dedication to better our world with biology.Our purpose points the wayIn Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact...