Administrative Officer

工作职责
Job Title: Administrative Officer (SHMC)
Department: 宿舍管理中心 Student Housing Management Center (SHMC), 学生生活服务处 Departmment of Student Life Services (SLSD), OSA, HKUST(GZ)
Job ID:

Job Posting Details

Formally established in June 2022, the Hong Kong University of Science and Technology (Guangzhou)(HKUST(GZ)) is a cooperatively-run university between the Chinese mainland and the Hong Kong Special Administrative Region. HKUST(GZ) has obtained approval from the Ministry of Education (MoE) and become the first legally-independent educational institution co-established by the Mainland and Hong Kong since the announcement and implementation of the "Outline Development Plan for the Guangdong-Hong Kong-Macao Greater Bay Area" and the "Overall Plan for Deepening Globally Oriented Comprehensive Co-operation amongst Guangdong, Hong Kong and Macao in Nansha of Guangzhou". With a spirit of pioneering innovation, HKUST(GZ) charts new territories in cross-disciplinary education and explores new frontiers in pedagogies, aiming to serve as a role model of the mainland-Hong Kong integrated educational development and become a world-famous high-level university, endeavoring to nurture future-oriented, high-level and innovative talents.

In response to the increasingly complex challenges faced by the rapidly changing world, HKUST(GZ) adopts a brand-new and cross-disciplinary academic structure featuring "Hub" and "Thrust" to substitute the conventional one characterized by "school" and "department", facilitating cross-disciplinary integration while vigorously developing emerging and frontier disciplines. This is a groundbreaking move in the higher education community across the globe.

HKUST(GZ) comprises four Hubs, namely Function Hub, Information Hub, Systems Hub, Society Hub and 16 thrusts. The admission of undergraduate students begins in 2023, with the first batch of programs covering artificial intelligence, data science and big data technology and smart manufacturing engineering.

HKUST(GZ) is located at No.1 Duxue Road, Qingsheng Hub Cluster, Nansha District, Guangzhou. The campus covers an area of about 1,669 mu hectares) and is divided into two construction phases. The first phase covers an area of about 716 mu (47.7 hectares) with a floorage of about 636,000 square meters (63.6 hectares), which had been officially put into use in September 2022. The design of the campus blends natural scenery with architecture, with key cutting-edge technologies for energy conservation and environmental protection adopted during the design and construction process, in a bid to establish the campus as a new benchmark of green, smart and sustainable development.

岗位职责
1. 管理学生宿舍的日常运营,确保宿舍的高效运作和提升入住满意度;
2. 负责学生宿舍的选宿、调宿和退宿等相关工作;
3. 负责学生宿舍管理系统、宿舍日常数据维护工作;
4. 配合日常宿舍应急处理工作,掌握应急处理机制;
5. 配合组织新生报到和毕业生退宿等大型活动宿舍工作支持;
6. 负责第三方人员现场管理相关工作;
7. 协助学生管理部门维护宿舍秩序,妥善处理学生之间的矛盾和纠纷;
8. 为学生提供线上咨询服务;
9. 完成其他学生宿舍管理部门交办的工作任务

Key Responsibilities
1. Oversee daily operations of student dormitories to ensure efficiency and enhance resident satisfaction.
2. Responsible for the allocation, room change, and check-out processes related to student dormitories.
3. Handle tasks related to the dormitory management system and regularly update student dormitory data.
4. Assist with emergency handling in dormitories and be familiar with emergency response procedures.
5. Coordinate and organize dormitory support for major events, such as new student orientation and graduate check-out.
6. Responsible for on-site management of third-party personnel.
7. Assist the Student Housing Management Center in maintaining order within the dormitory and effectively resolving conflicts and disputes among students.
8. Provide online consultation services for students.
9. Perform any additional tasks assigned by the Student Housing Management Center.

任职要求
任职要求
1. 硕士及以上学历,有国内外高校宿舍管理、学生工作及项目管理相关工作经验者优先;
2. 有三年以上工作经验;
3. 具备良好的团队管理能力、抗压能力和沟通能力;
4. 熟练掌握计算机操作技能,能够熟练使用管理软件和办公软件;
5. 具备较强的服务意识和责任心;
6. 具备较强的应变能力和解决问题的能力,能够应对突发事件和紧急情况;
7. 工作语言为中英双语。

Qualifications
1. Master's degree or higher. Candidates with experience in dormitory management, student affairs, and project management at domestic or international universities are preferred.
2. Have more than three years of work experience.
3. Strong team management skills, with the ability to work under pressure and effective communication skills.
4. Proficient in computer operations and skilled in various office software.
5. Strong service orientation and sense of responsibility.
6. Excellent adaptability and problem-solving skills, with the ability to respond to emergencies and urgent situations.
7. Bilingual proficiency in Chinese and English.

This is a Mainland appointment, and the appointee will be offered a contract by HKUST(GZ) entity in accordance with the Mainland labor laws and regulations. Starting salary will be commensurate with qualifications and experience.

Application Procedure
In support of a green work environment, we accept applications submitted online only. To apply, please register and log in via this link: and search for the opening by Job ID or Job Title. Applicants should include a Resume in their applications, and could check their application status via the recruitment website. We thank applicants for their interest but advise only shortlisted candidates will be notified of the result of the application. In exceptional circumstances, for example unsuccessful application, please contact Human Resources Department at - or
(Information provided by applicants will be used for recruitment and other employment-related purposes only.)

HKUST (GZ) is an equal opportunities employer and is committed to our core values of inclusiveness, diversity, and respect.

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